JAMES is on the   IFA Berlin 2025  - Come and visit us!

Help centre

Our Help Centre provides quick answers to all questions relating to JAMES products, the ordering and purchasing process and their activation and use. We are constantly working to expand our database of questions. If your question is not included, our support team will be happy to hear from you.

Our telephone support hours:

Monday to Thursday: 08:00 - 12:00 and 13:00 - 16.30
Friday: 08:00 - 12:00 and 13:00 - 15.00

You will find our support telephone number for your country at the top left and on the contact page.

 

Manuals & FAQ (Frequently Asked Questions)

At JAMES Help Centre you will find all instructions, FAQs and the latest manuals for all JAMES emergency call watch models. 

Explanatory video - Getting help without stress

JAMES simply works! Our explanatory videos show you the contents of the B6 emergency call unit, how it is used and which functions are possible.

Explanatory video - Getting help without stress

JAMES simply works! Our explanatory videos show you the contents of the B6 emergency call unit, how it is used and which functions are possible.

Flyer

To download the manuals, please log in as a customer.
Login as JAMES customer

Manuals

Flyer

© 2025 ilogs healthcare GmbH
Your voucher / coupon is:

30smartwatcher2025

You can use this voucher after selecting the product in the shopping basket.
Select your region & language
Info: The content is customised to your selected country. Offers, products and prices may vary from country to country.