Dear Smartwatcher customers,
Welcome to JAMES!
to JAMES.care Dear Smartwatcher customer,Welcome to JAMES! We are pleased to welcome you as a Smartwatcher customer and would like to offer you a safe and smooth transition with our JAMES emergency call service. With JAMES, you get a reliable and award-winning solution in the field of mobile emergency calls. The JAMES emergency call watch is [...]
The JAMES emergency call watch is the winner of the Swiss Kassensturz test and is recommended by the German magazine Stern TV and the German TV station SWR Marktscheck, among others - and for good reason. Our solution stands for safety, quality and a user-friendly design that is customised to your needs.
Our special offer for you
As a Smartwatcher customer, we offer you an uncomplicated and discounted switch to JAMES. With a significant discount on the purchase of the JAMES emergency call watch and a favourable monthly or annual subscription, we want to make the switch as attractive as possible for you.
You can order your personalised offer directly on this page. We are offering this option to Smartwatcher customers until the end of June 2025 - so there is plenty of time to experience the benefits of JAMES for yourself.
On behalf of ilogs healthcare GmbH, we would like to thank you for your trust and look forward to a good working relationship.
With kind regards,
Dr Walter Liebhart
Managing Director ilogs healthcare GmbH
Our JAMES watch models
EMERGENCY CALL
Model
B8
EMERGENCY CALL
Model
Galaxy G6
Size: Ø 44 MM
EMERGENCY CALL
Model
Galaxy G6
Size: Ø 40 MM
Our tariffs
BASIC RATE
Tariff incl. roaming SIM card & services
This includes the Family & Friends BASIC tariff as well as the Family & Friends tariff. Any number of helpers can be entered in the alarm chain, who will be called in turn. If you do not wish to receive a call, you will at least be informed by SMS and/or email.
The James watches can be called by any helper at any time - even outside of an alarm.
The first 30 days are free, the basic tariff is only due after this period has expired.
EMERGENCY CALL CENTRE
Tariff for 24/7 emergency call centre
This additional tariff corresponds to the Smartwatcher Family & Friends PRO and Professional tariffs. With James, you can decide for yourself how many private helpers should be called before the 24/7 call centre. It is also possible to forward the alarm directly to the call centre.
Basic rate + emergency call centre costs in total: CHF 30 per month or CHF 300 per year.
Note: The James tariff always includes a permanently installed EU roaming SIM card - either Swisscom for Samsung or TELE2 (Sweden) for the other models. The group call for alarm is expected to be available from 2025.
Frequently asked questions and answers about the switch
You will find your personalised offer on this website. You can select and order your desired watch model and your new tariff from the date stated above.
The technical continuation of the Smartwatcher system is not possible, so you can accept our offer to switch to a JAMES watch. JAMES offers three models and we are sure that you will find the right model for you.
JAMES offers two subscription models that cover a combination of the four Smartwatcher models. The model "Family & friends BASIC"Unfortunately, we do not offer the JAMES basic tariff, but it does include extended functionality. With JAMES, you can enter as many helpers as you like, who are called one after the other. Optionally, you can also activate a call centre if you select this tariff.
Your watch will usually be dispatched no later than 4 weeks after you have accepted the offer. In rare cases or if demand is very high, it may take longer. You will receive an e-mail with the tracking number as soon as the watch has been dispatched to you.
JAMES uses its own renowned call centre for each country. These are:
- CURENA (Switzerland)
- Zplus (Belgium)
- Altide (Netherlands)
- ServiceCall (Germany)
- BringOff (Austria)
Our B8 and R8 models use TELE2 SIM cards from Sweden with the prefix +46, while the Galaxy G6 (Samsung) model uses a Swisscom SIM card with the prefix +41. Both SIM cards work in all European countries and support most European networks.
Your WiFi / WLAN can be used to improve indoor localisation (localisation in the house), but not as a replacement for telephony.
There is usually no GPS in a house / flat. This means that the position may be inaccurate. If you have WiFi / WLAN, you can add your WiFi / WLAN in the "Indoor localisation" section of the care recipient's data for more precise localisation.
Telephone calls and data usage are included in the JAMES tariff in the event of an alarm. Helpers can also call the watch at any time. In this case, additional costs may be incurred depending on the mobile phone tariff.
Model B8: 2 - 4 days
Galaxy G6 44mm model: 40 hours
Galaxy G6 40mm model: up to 24 hours
No, you will receive the watch already activated and connected to your main assistant. If you want to add more helpers or change watch configurations, you can use our web portal: portal.james.care or our "James App" for iOS and Android.
You will find your local contact telephone number, e-mail and ticketing system on this page.
Yes, please request your quote by email (Support Email). In this case, payment is only possible by SEPA direct debit (direct debit).
Contact
ilogs healthcare GmbH
Austria (HQ): Krone Platz 1 , 9020 Klagenfurt am Wörthersee
Germany: Konrad-Zuse-Platz 8, 81829 Munich
Switzerland: Flurstrasse 30, 8048 Zurich
Do you have any questions? Send us an enquiry to: