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Refunds
How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
Help Category: Shipping & Returns
Complaint
Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
Revocation
For full details of our cancellation and returns policy, please see our cancellation policy.
How does a return work?
After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
What can I do if I have entered an incorrect delivery address?
If you have already placed your order, unfortunately the delivery address cannot be changed subsequently. Depending on whether the order can still be cancelled, you have various options: The order [...]
Why were not all ordered items delivered?
We are sorry if your order was not delivered in full once. Please check with us first if the order is delivered in several packages and if a package [...]
What shipping options are available?
Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
