Help Category: Frequently asked questions

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]

You can find more detailed information on the alarm processes in the operating instructions for the respective product. You can also get advice from our support team by phone or e-mail. T +43 (0) 463 504 [...]

Can I also use the JAMES products without an emergency call tariff? No. In order to receive the full JAMES service, it is absolutely necessary to activate an emergency call tariff. Accordingly, we recommend the simultaneous purchase of product [...]

What is the emergency call centre? Behind the unique JAMES emergency call tariff extension is a professional call centre that reliably takes care of all your alarms. The emergency call centre can be backed up with your existing contacts [...].

What exactly is meant by "alert chain"? The alarm chain refers to your personal helpers / contacts in your call list. As soon as the watch wearer triggers an alarm, stored alarms are [...]