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Help Centre

Your central point of contact for all questions relating to JAMES emergency call watches.

In the JAMES Help Centre you will find easy-to-understand support for all JAMES emergency call watches - from setup and activation to functions and settings to daily use. Our Help Centre consists of three sections that will help you step by step:

JAMES Chat - Immediate answers from our AI, around the clock.
Knowledge database (Wiki) - All instructions, FAQs and manuals clearly bundled.
Support & Tickets - If your question has not been answered, our team will help you personally - by ticket, e-mail or telephone.

Our telephone support hours:

Monday, Tuesday
& Thursday: 8.00-12.00│ 13.00-16.30
Wednesday: 8.00-11.00 │ 13.00-16.30
Friday: 8.00-12.00 │ 13.00-15.00

You can find the support telephone number for your country at the top left of the page and in the Contact.

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JAMES Chat

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JAMES Knowledge Centre (WIKI) - Instructions & FAQs

At JAMES Knowledge Centre (WIKI) you will find all instructions, frequently asked questions (FAQs) and current manuals for your JAMES emergency call watches in one central location. Whether it's about set-up, activation or daily use - you'll find quick and easy-to-understand answers here.
Our knowledge centre is constantly being expanded so that you can always find the right information.

To the JAMES WIKI

The emergency watch that saves lives.

Help Centre

Use our
JAMES Chat

Open

JAMES Knowledge Centre (WIKI) - Instructions & FAQs

for customers

for business partners

About James

Help Centre

Use ourJAMES Chat

Open

JAMES Knowledge Centre (WIKI) - Instructions & FAQs

for customers

for business partners

About James

30smartwatcher2025

Austria

Germany

Slovenia

Switzerland

Italy

Benelux

Poland

Spain

United Kingdom

Use our
JAMES Chat