For more detailed information on the alarm procedures, please refer to the operating instructions of the respective product. In addition, you can get advice from our support team by phone or e-mail.

+43 (0) 463 504 197 4
M support@ilogs.care

JAMES emergency bracelet

To activate an alarm on the JAMES emergency tape To trigger the alarm, the wearer must press the red SOS button on the band for about three seconds. The emergency bracelet notifies the alarm chain of the watch wearer and calls his personal contacts in the previously defined order (APP / Web portal). Rescuers can receive the alarm on their mobile phone with the Select button 2 Accept. If the alarm is accepted, the watch establishes a telephone call between the watch wearer and the respective contact. In addition, the active helper receives the exact GPS position of the watch via SMS and APP notification.

JAMES Emergency Call Supply B6

On the JAMES Emergency Call Supply B6 the alarm can be triggered by pressing the button for a longer time (at least three seconds until the alarm lines appear). The watch notifies the watch wearer's alarm chain and calls their personal contacts in the order previously set. Helpers can receive the alarm on their mobile phone with the Select button 2 Accept. If the alarm is accepted, the watch establishes a telephone call between the watch wearer and the respective contact. In addition, the active helper receives an SMS with the exact location of the watch.

JAMES emergency call watch S6

Besides the active alerting (pressing the red emergency call button) the JAMES emergency call watch S6 via also via a passive Alarm mode. This is activated with the booking of the additional pact STURZ & DEMENZ unlocked. This special SOS variant becomes active in the event of two scenarios:

  • Inactivity detection for falls and accidents:

    The S6 detects unusual periods of rest by the watch wearer and triggers an automatic alarm to the alarm chain after prolonged inactivity. During the alarm process, incoming calls are automatically accepted by the watch. In addition, the active assistant is directly connected to the watch wearer and receives the exact position of the watch. This prevents a long wait for help. The time intervals of the inactivity sensor can be set in the APP / in the Web portal individually to the rhythm of the watch wearer - JAMES don't want to disturb anyone during nap time. When the clock is switched off or charging, the drop sensor is inactive.

 

  • Crossing a defined movement zone:

    The S6 can be individually adapted to the needs of the watch wearer and protects, for example, dementia patients with the help of a runaway warning. An individual movement zone (e.g. of 300 metres around the desired location) is predefined in the APP or in the web portal. If the wearer of the watch crosses this invisible protective field, the watch triggers the alarm after a few minutes. This also provides the helpers with the exact position of the watch. All other functions of the JAMES S6 can be either activated or deactivated according to the discretion of the watch wearer.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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