Configure your JAMES emergency call watch 

Buying process in retail

You can use the JAMES emergency call products either directly in our online shop or from one of our retail partners. The purchase and activation processes in the trade behave as follows:

You have purchased a JAMES product from one of our in-store partners WITHOUT an emergency tariff voucher:

If you want to use your JAMES product already purchased from one of our partners in the shop, enter the link "myjames.shop/product/james-notruftarif" given in the packaging in your internet search bar. Now select "Activate emergency call" and enter the IMEI number* of your JAMES Products button. Then place your emergency call tariff in the shopping basket. Optionally, you can also choose one of the JAMES tariff extensions be solved. Once you are done with your selection, click on the shopping cart and follow the shop's further instructions. After you have successfully ordered your emergency call tariff, follow the link to register in the JAMES Portal. The data of the clock wearer and main helper can be entered there.

You have purchased a JAMES product from one of our partners in shop WITH an emergency call rate voucher:

As soon as you have chosen a JAMES product you also acquire a voucher for the corresponding JAMES emergency call tariff. The voucher is available for six or twelve months. After purchasing the product and emergency tariff, please visit the JAMES Online Shop at james.care/activate and give the IMEI number* of your product. Then click on the button "Activate emergency call". You will now be taken to the shopping basket. Enter the code of your voucher in the window and click on "Apply voucher". The Notruf voucher is now active and visible. Follow the shop's further instructions. After you have successfully ordered your emergency call tariff, follow the link to register in the JAMES Portal. The data of the clock wearer and main helper can be entered there.

*What is an IMEI number and where can I find it?

The IMEI number is the unique identification number of your JAMES Products. The number consists of a 15-digit numerical code which is used to recognise and activate a JAMES Devices is needed.

  • B6: At the Emergency supply B6 the IMEI number is displayed on the screen while the watch is charging and can alternatively be found on the packaging.
  • S6: The IMEI of the S6 can again be found on the underside of the packaging.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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