Configure your JAMES emergency watch 

Buying process in retail

You can use the JAMES emergency call products either directly in our online shop or from one of our retail partners. The purchase and activation processes in the trade behave as follows:

You have purchased a JAMES product from one of our in-store partners WITHOUT an emergency tariff voucher:

If you want to use your JAMES product already purchased from one of our partners in the shop, enter the link "myjames.shop/product/james-notruftarif" given in the packaging in your internet search bar. Now select "Activate emergency call" and enter the IMEI number* of your JAMES Products button. Then place your emergency call tariff in the shopping basket. Optionally, you can also choose one of the JAMES tariff extensions be solved. Once you are done with your selection, click on the shopping cart and follow the shop's further instructions. After you have successfully ordered your emergency call tariff, follow the link to register in the JAMES Portal. The data of the clock wearer and main helper can be entered there.

You have purchased a JAMES product from one of our partners in shop WITH an emergency call rate voucher:

As soon as you have chosen a JAMES product you also acquire a voucher for the corresponding JAMES emergency call tariff. The voucher is available for six or twelve months. After purchasing the product and emergency tariff, please visit the JAMES Online Shop at james.care/activate and give the IMEI number* of your product. Then click on the button "Activate emergency call". You will now be taken to the shopping basket. Enter the code of your voucher in the window and click on "Apply voucher". The Notruf voucher is now active and visible. Follow the shop's further instructions. After you have successfully ordered your emergency call tariff, follow the link to register in the JAMES Portal. The data of the clock wearer and main helper can be entered there.

*What is an IMEI number and where can I find it?

The IMEI number is the unique identification number of your JAMES Products. The number consists of a 15-digit numerical code which is used to recognise and activate a JAMES Devices is needed.

  • B6: At the Emergency supply B6 the IMEI number is displayed on the screen while the watch is charging and can alternatively be found on the packaging.
  • S6: The IMEI of the S6 can again be found on the underside of the packaging.

Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...
Open help

General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....
Open help

Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.
Open help

Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
Open help

Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
Open help

How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...
Open help
© 2024 ilogs healthcare GmbH
Select your region
Info: The content is customised to your selected country. Offers, products and prices may vary from country to country.