Configure your JAMES emergency watch 

JAMES emergency call tariff

Can I use the JAMES products without an emergency tariff?

No. To get the full JAMES performance to maintain, the Activation of an emergency call tariff absolutely necessary. Accordingly, we recommend the simultaneous purchase of product and tariff.

How long does it take to activate my emergency call tariff?

After you have the watch with you, you can activate your watch immediately by purchasing the emergency call tariff. The automatic activation of the SIM card can take up to 15 minutes.

When can I cancel my emergency call tariff?

Depending on the payment model, you can easily cancel your subscription.

  • In the case of monthly payment, termination is possible on a monthly basis.
  • In the case of annual payment, cancellation is also possible at any time and the emergency call tariff expires after the prepaid period.

What are tariff extensions?

The tariff extensions are attractive services that extend the functions of your emergency call watch. You can either purchase our tariff extensions at the same time as buying the watch and subscription or add them at a later date - it is possible to cancel and activate a tariff extension at any time. Like the standard subscription, the services are not binding and can be cancelled at the beginning of each month.

Can I use several tariffs on the same device?

Yes. You can have as many JAMES tariff extensions Unlock. 

What tariff extensions are available?

We currently offer the following tariff extensions:

  • 24/7 emergency call centre (for all devices)
  • Fall & Dementia (only on the S6 possible)
  • Phone book (for all devices)
  • Premium Support (for all devices)

Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...
Open help

General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....
Open help

Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.
Open help

Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
Open help

Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
Open help

How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...
Open help
© 2024 ilogs healthcare GmbH
Select your region
Info: The content is customised to your selected country. Offers, products and prices may vary from country to country.