Configure your JAMES emergency watch 

Clock activation

JAMES activation process

Congratulations on your emergency watch

Welcome to the JAMES family! Nice to have you here. If you have your JAMES Emergency Call Supply purchased in one of our partner shops in the trade, you must Activate clock. It works very simply.

IMEI number
enter

At the IMEI number is a unique numerical code with which we can identify your watch. This code consists of a fifteen-digit number and is printed on the packaging of your JAMES emergency call watch to find.

Activate emergency call tariff

Have your IMEI number ready and visit the page james.care/activation. Then enter the IMEI number of your watch in the corresponding text field. Follow the shop's further instructions.

Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...
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General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....
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Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...
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