Configure your JAMES emergency watch 

What can I do if I have entered an incorrect delivery address?

If you have already placed your order, unfortunately the delivery address cannot be changed subsequently. Depending on whether the order can still be cancelled, you have various options:

  • The order can still be cancelled:

If the option "Cancel Order" is still visible in your orders, please cancel them. The purchase amount will be refunded to you and you can then reorder the items. Your delivery address can be changed either when you complete your new order or beforehand in your Customer account Correct.

  • The order can no longer be cancelled:

If the option "Cancel Order" is no longer displayed in your customer account, then your parcel has already been prepared for dispatch. However, this is not a problem: if your parcel cannot be delivered, it will be returned to us as a return. The purchase amount will be refunded to you within 14 days.

To receive your items, please place a new order at the correct address or contact us at the address below. Contact. Unfortunately, we do not have the possibility to redirect a parcel to another address.

Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...
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General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....
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Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...
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