Configure your JAMES emergency call watch 

What can I do if I have entered an incorrect delivery address?

Please install Yoast or RankMath to use breadcrumbs.

If you have already placed your order, unfortunately the delivery address cannot be changed subsequently. Depending on whether the order can still be cancelled, you have various options:

  • The order can still be cancelled:

If the option "Cancel Order" is still visible in your orders, please cancel them. The purchase amount will be refunded to you and you can then reorder the items. Your delivery address can be changed either when you complete your new order or beforehand in your Customer account Correct.

  • The order can no longer be cancelled:

If the option "Cancel Order" is no longer displayed in your customer account, then your parcel has already been prepared for dispatch. However, this is not a problem: if your parcel cannot be delivered, it will be returned to us as a return. The purchase amount will be refunded to you within 14 days.

To receive your items, please place a new order at the correct address or contact us at the address below. Contact. Unfortunately, we do not have the possibility to redirect a parcel to another address.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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