Configure your JAMES emergency call watch 

Note on checking your emergency supply

Please check the functionality of your clock regularly as follows:

Possible problems that may arise:

  • No mobile phone network is available: The clock shows an "x" on the left above the time.
  • No contact with the JAMES app: "Last contact" more than 15 minutes.
  • Calling the clock is not possible.
  • Triggering a test alarm is not possible.


  1. Switch the clock off and then on again: To do this, briefly press the button on the clock several times until you reach the blue "switch off" symbol.
  2. Then press the button longer until the clock switches off.
  3. Then switch the clock on again by pressing and holding the button for a few seconds.
  4. Check if there is still a problem.
  5. If you still have a problem, please contact us at +43 463 305 003.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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