Welcome to the world of JAMES, your digital guardian angel!
Congratulations on your JAMES Emergency Call Supply and look forward to welcoming you as a new member of the JAMES family to welcome you! You can order your watch via the APP and the Web portal Configure further.
We wish you much pleasure with your JAMES Emergency Call Supply,
Your Dr Walter Liebhart and
the JAMES Team.
If you have any questions or problems, please contact our support: support@james.care
Once you have opened the packaging, make sure that the following components are present:
If a component is missing from the packaging, you can request it by e-mail at support@james.care request at any time.
Connect the charging cable to the power adapter and plug the power adapter into a power socket. Then connect the magnetic charging contacts on the charging cable to the charging contacts on the back of the watch.
Charge the clock for at least one hour.
Around the JAMES safety watch
To be able to use the clock, it must have an active subscription. If their clock is not yet activated, they must purchase an ABO. Follow the link james.care/activation or call us.
New watches show the IMEI number of the watch on the screen. This must be entered when activating the ABOS in the web shop. You will also find the IMEI on the watch packaging. After activation, the watch shows the time and date after a few minutes.
In the course of activation, a user was created for you for the Web portal and the App created. The access data was sent to you by e-mail. Settings can be made and communication with the clock can take place in the web portal / app.
To download the JAMES APP scan the QR codes or open your app store and search for "JAMES APP" to download it.
If you need further assistance, please call us.
Should you additionally require our 24/7 emergency call centre please contact us by telephone. In the event of an emergency, the emergency call centre still needs some health data and information about the person wearing the watch (e.g., the name of the person wearing the watch): Are there any chronic diseases? Are any medicines being taken? Where is the spare key?).
If you need further assistance, please call us.
Press the black button on the clock until the screen switches on. After a short start-up process, the time appears.
If the clock is not used for ten seconds, the screen goes into sleep mode and turns black. You can wake up the clock again by briefly pressing the black button and use all functions.
The position of the clock can be requested at any time in the JAMES APP / web portal. Click on "Menu" under "Map View" in the JAMES APP / web portal and then select "Request Position Update".
Repeat the position query every five minutes until the position of the clock shown on the map matches your real position.
The position of the clock can be requested at any time in the JAMES APP / web portal. Click on "Menu" under "Map View" in the JAMES APP / web portal and then select "Request Position Update".
By swiping sideways on the switched-on display or briefly pressing the red head, you navigate through the functions of your watch.
Depending on the configuration, you can access the functions:
- Time
- Pedometer
- Text messages
- Memories
- Weather
Swiping up / down shows the next / previous entries of the current function.
Press the red button for several seconds until you hear an acoustic signal. The alarm can be cancelled in the first few seconds by pressing "Cancel".
Your position is automatically determined during the first few minutes of the alarm and sent by JAMES APP-, Web portal- and SMS notification sent to your helpers/contacts. In addition, in the JAMES APP / in the Web portal further positions can be requested at any time.
When an alarm is triggered, your contacts are notified via phone call, SMS or e-mail. The type of contact can be set in the JAMES APP / Web portal set
can be made. The alarm call includes a tape announcement and is answered with the Key 2 adopted.
A telephone connection to the clock is then automatically established. If the call remains unanswered, the alarm is forwarded to your next contact person. The alarm SMS contains the telephone number of the clock and a link to the position.
In the unit settings of the JAMES APP / Web portal the time display can be set to either analogue or digital.
Here you can see your current daily steps. The steps can be viewed in the APP / Web portal can be queried at any time. Every night the counter is reset to 0.
Via the JAMES APP / Web portal messages can be sent to the clock. These can be answered positively (tick) or negatively (X) on the clock.
Memories can be made in the JAMES APP / Web portal can be created and appear on the clock at the set time with a sound and vibration signal. Past and future reminders can be viewed in the reminder function by swiping up and down.
The clock can be called at any time via the . You will find the telephone number of the clock:
- on the web portal
- in the JAMES APP
- in the alarm SMS
The weather function shows the
weather forecast for your region. Swipe up to see the weather forecast
of the following days.
When 15% battery power is remaining, there is a warning on the screen with sound and vibration.
Press and hold the black button on the clock until the question "Switch off?" appears on the clock screen. Confirm with "OK" to switch off the clock.
With the JAMES tariff extension Phone book you can call up to three contacts for a total of 60 minutes per month from the clock. Each minute or part thereof is counted as a full call minute.
With the tariff extension Fall & Dementia you can find in the JAMES APP / Web portal Define movement zones. When you leave the zones, the clock automatically triggers an alarm.
With the tariff extension
Fall & Dementia it is possible to work in the APP activate an inactivity alarm. If this is activated, an alarm is triggered if the watch wearer does not move for a longer period of time. Before this, the watch answers the question "Are you ok? If this is not confirmed, the alarm is triggered.
