How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible.

The purchase amount will be refunded to you within 14 days of receiving your package.

  1. Register return

Please report the return to us via E-mail and send us the completed application form. Cancellation form with. We will send you a return note and a free return label. 

  1. Pack article

Place the items and the return slip in the package and attach the return label to the package.

Please make sure that only the return label is still visible.

  1. Submit return

Post your parcel at a branch of the Austrian / German Post. Keep the return receipt until we confirm your return via e-mail.

  1. Refund

After receipt of the package, you will be refunded the purchase amount within 14 days via your selected payment method.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
Open help

What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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