Buy an emergency call with part payment

How does the JAMES part payment work?

With the JAMES Partial payment you can pay the price of your device in 12 monthly instalments. You will find your instalments after the gross total of the basic and connection charges on your bill. 

Early repayment is possible at any time. For this purpose, please take Contact with us. Partial payment is free of charge is interest-free, but requires a one-time processing fee of € 19.00. 

The advantages of partial payment at a glance

  • 0 % Interest 
  • Low monthly amount
  • Duration: 12 months

How do I buy a JAMES product via instalment?

Click in our online shop in the menu on the link Emergency supply. You will now be taken to our emergency clock configurator. There you can put together your watch individually and purchase it either with a one-off payment or part payment. For a partial payment, please select the option Part payment for 12 months.

Is there a handling fee for the rental version?

Yes. The one-time handling fee is, regardless of the watch model,
€ 19,00.

When are the processing fee and / or the first instalment payments due and how do we charge them?

The processing fee is due immediately upon conclusion of the contract. In the case of a partial payment, the individual instalments are due for payment on a monthly basis. The instalments are collected together with the monthly emergency call tariff, unless a prepaid voucher has been purchased, via the payment method you have chosen. 

How long until I have paid off my JAMES product with the instalment?

The minimum term of the partial payment of a JAMES Products is 12 months. After the 12 months, the part payment is finished and your device is paid off. 

What happens if I am in arrears with my part payment?

Should you be in arrears with the payment of at least one due instalment
we will send you up to three reminders in e-mail form. If the
If you are responsible for the delay in payment, we are entitled to charge you
Each reminder until the debt collection has been handed over to a debt collection agency or a lawyer, and the costs incurred for the expedient collection of the debt.
Necessary and appropriate administrative and judicial proceedings
to charge overdue fines. 

For further details on default of payment with regard to instalment contracts, please refer to our AGBs

Does the partial payment also include the JAMES emergency call tariff?

No, the partial payment of a JAMES Product does not yet include Emergency tariff. You can activate this either during the order process in our shop or at a later date for € 9.90 per month.

Who owns the product if I pay by instalment?

In addition to the appliance, packaging, operating instructions and accessories shall remain components of the object of purchase for as long as the property of the seller, namely the company ilogs healthcare GmbHuntil the total amount has been paid off.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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