Configure your JAMES emergency call watch 

Buying watches in the online shop

Explanatory sketch for the purchasing process in retail

Buy / rent a watch

Click in the menu of our online shop on EMERGENCY CALL. You will be taken to our watch configurator. There you can choose your JAMES Emergency Call Supply individually.

Once you have decided on a model, choose whether you want to buy the watch or rent it on a monthly basis

Select emergency call tariff

Then select the JAMES ABO. You need this to activate the clock. If required, you can also use one of our Additional subscriptions subscribe. Once you are done with your selection, follow the shop's further instructions.

At the checkout, you pay for your products using your preferred payment method. After a successful transaction, our JAMES Team immediately with the preparation and dispatch of your watch.

Launch

After a successful order process, you will receive two welcome emails from us with your access data for the Online shop account and the JAMES web portal / the APP

As soon as you have JAMES Clock you can start right away. Simply unpack, charge and Enjoy safety.

At Web portal / the JAMES APP you can make further personalisations and edit contacts in the alert chain.

Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...
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General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....
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Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...
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