Buying watches in the online shop

Explanatory sketch for the purchasing process in retail

Buy / rent a watch

Click in the menu of our online shop on EMERGENCY CALL. You will be taken to our watch configurator. There you can choose your JAMES Emergency Call Supply individually.

Once you have decided on a model, choose whether you want to buy the watch or rent it on a monthly basis

Select emergency call tariff

Then select the JAMES ABO. You need this to activate the clock. If required, you can also use one of our Additional subscriptions subscribe. Once you are done with your selection, follow the shop's further instructions.

At the checkout, you pay for your products using your preferred payment method. After a successful transaction, our JAMES Team immediately with the preparation and dispatch of your watch.

Launch

After a successful order process, you will receive two welcome emails from us with your access data for the Online shop account and the JAMES web portal / the APP

As soon as you have JAMES Clock you can start right away. Simply unpack, charge and Enjoy safety.

At Web portal / the JAMES APP you can make further personalisations and edit contacts in the alert chain.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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