Configure your JAMES emergency call watch 

Activating the clock with a voucher

Shop guide for voucher purchases

Select clock

In the emergency call watch configurator, first select your emergency call watch incl. your desired purchase / rental variant. You will then be taken to the selection of your emergency call tariff. If you would like to activate your watch at a later date or give it to someone as a gift, click on "Activate JAMES emergency call tariff later".

Select voucher

The configurator now suggests the option "Voucher". Now select your preferred emergency call tariff voucher and place it in the shopping basket. The JAMES vouchers are available for 6 and 12 months. Follow the shop's further instructions.

Activate

The watch and voucher will now be prepared for dispatch. As soon as your JAMES Package you can activate the watch at any time using the voucher. To do so, scratch the code of your voucher and enter the link myjames.shop/activation. Enter your code in the "Voucher code" field in the shopping basket. Follow the shop's further instructions.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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