24/7 emergency call centre

What is the emergency call centre?

Behind the unique JAMES emergency call tariff extension is a professional call centre that reliably takes care of all your alarms. The Emergency call centre can be stored with your existing contacts as a backup, but can also be booked without a personal helper list. If the clock does not reach a personal helper during an alarm event or if none has been saved, the clock will call the 24/7 emergency call centre to. This person clarifies the incident together with the person concerned and initiates further steps for rescue (contacting relatives, rescue services, doctors, emergency vehicles, etc.).

Does the emergency call centre need further data?

Yes. The Emergency call centre In the event of an emergency situation, some health data and information about the wearer of the watch (e.g., the name of the person wearing the watch) are required: Are there any chronic diseases? Are any medications being taken? Where is the spare key? Etc.).

How can I store data relevant to the emergency call centre?

At present, you can view all relevant data about the watch wearer using the Web portal deposit. In the near future, this will also be done via the APP be possible. If you have problems with the data deposit, please call us.

  • Web portal: Select "Edit user data" on the start page. A window opens. Now click on "User information" and type in all relevant information about the watch wearer. Then click on "Save". In the event of an emergency situation, the emergency call centre now receives all relevant data for uncomplicated alarm handling. 

Can additional costs arise from the notification of emergency services?

Yes. However, these are to be borne by the person making the emergency call or their relatives.

Activating the clock with a voucher

Select watch First select your emergency call watch incl. your desired purchase / rental variant in the emergency call watch configurator. You will then be taken to the selection of your emergency call tariff. If you choose your watch at a later [...]
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General

Is previous technical knowledge required? No, the use of the JAMES emergency call clocks does not require any previous technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. [...]
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Refunds

How long a refund ? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original payment method, you will receive a confirmation from us by [...]
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. After the expiry of the 14-day period, a return is unfortunately no longer possible. The purchase amount [...]
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What shipping options are available?

Shipping & Delivery We currently deliver to Austria and Germany. JAMES parcels are delivered with Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for the [...]
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