What is the emergency call centre?
Behind the unique JAMES emergency call tariff extension is a professional call centre that reliably takes care of all your alarms. The Emergency call centre can be stored with your existing contacts as a backup, but can also be booked without a personal helper list. If the clock does not reach a personal helper during an alarm event or if none has been saved, the clock will call the 24/7 emergency call centre to. This person clarifies the incident together with the person concerned and initiates further steps for rescue (contacting relatives, rescue services, doctors, emergency vehicles, etc.).
Does the emergency call centre need further data?
Yes. The Emergency call centre In the event of an emergency situation, some health data and information about the wearer of the watch (e.g., the name of the person wearing the watch) are required: Are there any chronic diseases? Are any medications being taken? Where is the spare key? Etc.).
How can I store data relevant to the emergency call centre?
At present, you can view all relevant data about the watch wearer using the Web portal deposit. In the near future, this will also be done via the APP be possible. If you have problems with the data deposit, please call us.
Can additional costs arise from the notification of emergency services?
Yes. However, these are to be borne by the person making the emergency call or their relatives.
