{"id":35917,"date":"2023-12-06T14:14:06","date_gmt":"2023-12-06T13:14:06","guid":{"rendered":"https:\/\/james.care\/?page_id=35917"},"modified":"2026-02-03T10:55:29","modified_gmt":"2026-02-03T09:55:29","slug":"hilfe","status":"publish","type":"page","link":"https:\/\/james.care\/fr\/hilfe\/","title":{"rendered":"Centre d'aide de JAMES (y compris FAQ)"},"content":{"rendered":"<section class=\"bde-section-35917-122 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-35917-162 bde-heading\">\nCentre d'aide\n<\/h1><div class=\"bde-columns-35917-114 bde-columns\"><div class=\"bde-column-35917-119 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-35917-148 bde-text\">\n<strong>Votre point de contact central pour toutes les questions relatives aux montres d'appel d'urgence JAMES.<\/strong><br><br>Dans le centre d'aide JAMES, vous trouverez une assistance rapidement compr\u00e9hensible pour toutes les montres d'appel d'urgence JAMES - de la configuration et de l'activation \u00e0 l'utilisation quotidienne en passant par les fonctions et les r\u00e9glages. Notre centre d'aide se compose de trois sections qui vous aident pas \u00e0 pas :<br><ul><li><strong>JAMES Chat<\/strong> - Des r\u00e9ponses imm\u00e9diates de notre IA, 24 heures sur 24.<\/li><li><strong>Base de connaissances (wiki)<\/strong> - Toutes les instructions, les FAQ et les manuels sont regroup\u00e9s de mani\u00e8re claire.<\/li><li><strong>Support &amp; billets <\/strong> - Si vous n'avez pas trouv\u00e9 de r\u00e9ponse \u00e0 votre question, notre \u00e9quipe vous aidera personnellement - par ticket, e-mail ou t\u00e9l\u00e9phone.<\/li><br>Nous \u00e9largissons en permanence notre base de connaissances afin que vous puissiez trouver \u00e0 tout moment la solution qui vous convient.\n<\/div>\n<\/div><div class=\"bde-column-35917-115 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-35917-149 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-35917-117 bde-rich-text breakdance-rich-text-styles\">\n<p data-start=\"70\" data-end=\"227\"><strong data-start=\"70\" data-end=\"109\">Nos heures d'assistance t\u00e9l\u00e9phonique :<\/strong><\/p>\n<p data-start=\"70\" data-end=\"227\"><strong>lundi, mardi <br \/><\/strong><strong>&amp; jeudi :\u00a0 \u00a0 \u00a0 <\/strong>8.00-12.00\u2502 13.00-16.30<strong><br \/>Mercredi\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/strong>8.00-<strong>11.00 <\/strong>\u2502 13.00-16.30<strong><br \/>Vendredi :\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/strong>8.00-12.00 \u2502 13.00-15.00\u00a0<\/p>\n<p data-start=\"229\" data-end=\"338\">Vous trouverez le num\u00e9ro de t\u00e9l\u00e9phone du support pour votre pays en haut \u00e0 gauche de la page ainsi que dans la section <a href=\"https:\/\/james.care\/fr\/kontakt\/\">Contact<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><div class=\"bde-div-35917-167 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-icon-35917-169 bde-icon\">\n\n    \n            <div class=\"bde-icon-icon breakdance-icon-atom\" >\n    \n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-bubbles\" viewbox=\"0 0 36 32\">\n<path d=\"M34 28.161c0 1.422 0.813 2.653 2 3.256v0.498c-0.332 0.045-0.671 0.070-1.016 0.070-2.125 0-4.042-0.892-5.398-2.321-0.819 0.218-1.688 0.336-2.587 0.336-4.971 0-9-3.582-9-8s4.029-8 9-8c4.971 0 9 3.582 9 8 0 1.73-0.618 3.331-1.667 4.64-0.213 0.463-0.333 0.979-0.333 1.522zM16 0c8.702 0 15.781 5.644 15.995 12.672-1.537-0.685-3.237-1.047-4.995-1.047-2.986 0-5.807 1.045-7.942 2.943-2.214 1.968-3.433 4.607-3.433 7.432 0 1.396 0.298 2.747 0.867 3.993-0.163 0.004-0.327 0.007-0.492 0.007-0.849 0-1.682-0.054-2.495-0.158-3.437 3.437-7.539 4.053-11.505 4.144v-0.841c2.142-1.049 4-2.961 4-5.145 0-0.305-0.024-0.604-0.068-0.897-3.619-2.383-5.932-6.024-5.932-10.103 0-7.18 7.163-13 16-13z\"\/>\n<\/svg>\n        \n        \n        \n            <\/div>\n    \n\n\n<\/div><h2 class=\"bde-heading-35917-168 bde-heading\">\nUtilisez notre<br>JAMES Chat\n<\/h2><a class=\"bde-container-link-35917-171 bde-container-link open-crisp-chat breakdance-link\" href=\"javascript:void(0)\" target=\"_self\" data-type=\"url\">\n  \n  \n\t\n\n\n\n<h4 class=\"bde-heading-35917-173 bde-heading\">\nOuvrir\n<\/h4>\n\n<\/a>\n<\/div><\/div>\n<\/section><section class=\"bde-section-35917-153 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h3 class=\"bde-heading-35917-179 bde-heading\">\nCentre de connaissances JAMES (WIKI) - Instructions &amp; FAQs\n<\/h3><div class=\"bde-rich-text-35917-161 bde-rich-text breakdance-rich-text-styles\">\n<p>Sur le site <strong data-start=\"465\" data-end=\"489\">Centre de connaissances JAMES (WIKI)<\/strong> vous trouverez tous les modes d'emploi, les questions fr\u00e9quemment pos\u00e9es (FAQ) et les manuels actuels de vos montres d'appel d'urgence JAMES \u00e0 un seul endroit. Qu'il s'agisse de l'installation, de l'activation ou de l'utilisation quotidienne, vous trouverez ici des r\u00e9ponses rapides et compr\u00e9hensibles.<br data-start=\"760\" data-end=\"763\" \/>Notre centre de connaissances s'enrichit en permanence afin que vous puissiez trouver \u00e0 tout moment les informations qui vous conviennent.<\/p>\n<\/div><div class=\"bde-button-35917-155 bde-button\">\n    \n                                    \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--primary bde-button__button\" href=\"https:\/\/myjames.atlassian.net\/wiki\/spaces\/jhelp\/overview\" target=\"_blank\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Vers le JAMES WIKI<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Hilfe-Center Ihre zentrale Anlaufstelle f\u00fcr alle Fragen rund um die JAMES Notrufuhren.Im JAMES Hilfe-Center finden Sie schnell verst\u00e4ndliche Unterst\u00fctzung zu allen JAMES Notrufuhren \u2013 von der Einrichtung und Aktivierung \u00fcber Funktionen und Einstellungen bis zur t\u00e4glichen Nutzung. Unser Hilfe-Center besteht aus drei Bereichen, die Ihnen Schritt f\u00fcr Schritt weiterhelfen:JAMES Chat \u2013 Sofortige Antworten von unserer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-35917","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/pages\/35917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/comments?post=35917"}],"version-history":[{"count":15,"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/pages\/35917\/revisions"}],"predecessor-version":[{"id":190396,"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/pages\/35917\/revisions\/190396"}],"wp:attachment":[{"href":"https:\/\/james.care\/fr\/wp-json\/wp\/v2\/media?parent=35917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}