{"id":37588,"date":"2023-12-27T13:22:14","date_gmt":"2023-12-27T12:22:14","guid":{"rendered":"https:\/\/james.care\/?page_id=37588"},"modified":"2023-12-27T13:31:25","modified_gmt":"2023-12-27T12:31:25","slug":"portalfaq","status":"publish","type":"page","link":"https:\/\/james.care\/en\/ext\/portalfaq\/","title":{"rendered":"portal-faq"},"content":{"rendered":"<div class=\"bde-globalblock-37588-100 bde-globalblock\"><div class=\"bde-frequently-asked-questions-37581-100-37581-1 bde-frequently-asked-questions bde-frequently-asked-questions-37581-100\">\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-1\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-1\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Is previous technical knowledge required?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-1\" id=\"bde-faq-100-1\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p><strong>No, no prior technical knowledge is required to use the JAMES emergency watches.<\/strong><br \/>Thanks to the age-friendly software, the clock can be put into operation immediately after activation. The functions are clearly laid out and easy to understand.<\/p>\n<p><strong>Installation by relatives or authorised persons recommended<\/strong><br \/>However, before senior citizens start using JAMES, it is advisable to have the watch set up by relatives, authorised persons or the company ILOGS. This set-up includes:<\/p>\n<ul>\n<li>Activation of the roaming SIM card<\/li>\n<li>Setting up WLAN access (if available)<\/li>\n<li>Personalisations (display, activation or deactivation of certain functions)<\/li>\n<li>Adding contacts to the alarm chain<\/li>\n<\/ul><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-2\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-2\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Which SIM card is used?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-2\" id=\"bde-faq-100-2\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>JAMES almost exclusively uses SIM cards from the Swedish provider <strong>TELE2<\/strong>. This allows the emergency call centre in these countries to connect to the strongest available network, regardless of the provider. The dialling code for these TELE2 SIM cards is: <strong>+46<\/strong>.<\/p>\n<p>All JAMES emergency watches from the <strong>Model Galaxy (Samsung)<\/strong> with eSIM cards from the Swiss <strong>SWISSCOM<\/strong> delivered. The area code is: <strong>+41<\/strong>.<br \/><br \/><\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-3\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-3\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">What age group are the JAMES emergency watches aimed at?<br><\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-3\" id=\"bde-faq-100-3\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>The <strong>JAMES emergency watches<\/strong> are aimed at senior citizens and people in need of care of all ages. In addition, the clock can be customised to the wearer's individual needs and living situations, e.g. for use in a care home or in dementia mode.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-4\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-4\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Does the JAMES emergency call device require a WLAN connection?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-4\" id=\"bde-faq-100-4\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>No, the JAMES emergency watches <strong>do not require a WLAN connection<\/strong>. Primarily, the clock works via the integrated SIM card.<br \/>However, if you do not have mobile phone reception at home, the model <strong>S6<\/strong> the option of sending alarms via WLAN. The prerequisite for this is an available WLAN network (WiFi) in the house.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-5\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-5\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Will my watch work without a mobile phone?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-5\" id=\"bde-faq-100-5\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Yes, the JAMES emergency watches work independently of a mobile phone or smartphone. The clock can be set up or operated directly.<br \/>Only the relatives can use the JAMES app on their mobile phone to make settings on the watch or call up certain values.<\/p>\n<p>\u00a0<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-6\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-6\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Does the JAMES emergency call device work with any SIM card?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-6\" id=\"bde-faq-100-6\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>No, the JAMES emergency watches are equipped with specially selected SIM cards to ensure optimum network coverage. As a rule, a roaming SIM card with the area code <strong>+46<\/strong> (Sweden), which can connect to almost all mobile phone networks throughout Europe. These SIM cards are actively monitored by the JAMES team to ensure trouble-free operation.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-7\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-7\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">In which countries does my JAMES emergency call watch work?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-7\" id=\"bde-faq-100-7\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>The JAMES emergency watches are used with a Swedish roaming SIM card with the area code <strong>+46<\/strong> supplied. This SIM card is supported in most mobile phone networks in the following countries:<\/p>\n<ul>\n<li><strong>Germany, Austria, Switzerland, Liechtenstein, Belgium, Netherlands, Luxembourg, Italy, Spain, Portugal, France, United Kingdom, Ireland<\/strong><\/li>\n<li><strong>Sweden, Norway, Finland, Denmark, Iceland<\/strong><\/li>\n<li><strong>Slovenia, Croatia, Hungary, Poland, Czech Republic, Slovakia, Bulgaria, Estonia, Latvia, Lithuania, Romania, Greece, Malta, Cyprus<\/strong><\/li>\n<\/ul><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-8\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-8\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Is it possible to have several users at the same time with the JAMES emergency call clocks?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-8\" id=\"bde-faq-100-8\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Yes, in the alarm chain <strong>up to 10 relatives or helpers<\/strong> be stored as users. They also have the option of using the JAMES app to perform the localisation or view information.<\/p>\n<p>\u00a0<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-9\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-9\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Are the JAMES emergency watches waterproof?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-9\" id=\"bde-faq-100-9\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>The watches are protected against splashing water. Most models can also be briefly immersed in clear water. However, alkaline solutions, salt water or chlorine can damage the watch.<br \/>We therefore recommend removing the watch when showering and placing it within easy reach so that you can reach it quickly if necessary.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-10\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-10\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">How can I improve localisation with the watch?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-10\" id=\"bde-faq-100-10\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><ol>\n<li class=\"elementToProof\"><strong>Calibration of the clock:<br \/><\/strong>The clock should first be calibrated. The best way to do this is to place the clock in the open air. In the JAMES app or on the web portal, you can then click on the<strong> \"Calibration\"<\/strong>\u00a0Press . Alternatively, the clock can be calibrated by checking the position several times in succession.<br \/><br \/><\/li>\n<li class=\"elementToProof\"><strong>Technologies for localisation:<\/strong><br \/>The watch uses various technologies for localisation, depending on which are available. Please note, however, that GPS usually does not work indoors (e.g. in buildings). In such cases, the watch may provide an inaccurate position.<br \/><br \/><\/li>\n<li class=\"elementToProof\"><strong>Use WLAN for better localisation<\/strong>:<br \/>If you have Wi-Fi at home, you can use it for more precise localisation. To do this, proceed as follows:<\/li>\n<\/ol>\n<div class=\"elementToProof\">\n<ul>\n<li>Open the JAMES app or the web portal and navigate to <strong>\"Editing data of the person being cared for\"<\/strong>.<\/li>\n<li>Enter the exact address of the person being cared for.<\/li>\n<li>Select <strong>\"Indoor localisation\"<\/strong> and press the button <strong>\"Search beacons\"<\/strong>.<\/li>\n<li>If available WLANs appear in the list, select 2-3 WLANs with <strong>\"add\"<\/strong> off. Make sure you select WLANs with signal strengths close to 50.<\/li>\n<li>Give each WLAN a name such as <strong>WiFi1<\/strong>, <strong>WiFi2<\/strong>etc.<\/li>\n<li>Do not forget to save each WLAN entry.<br \/><br \/><strong>Then query position again<\/strong>:<br \/>As soon as the Wi-Fi settings are complete, you can query the position of the watch again to check the localisation.<\/li>\n<\/ul>\n<\/div>\n<div>\n<div class=\"mb-2 flex gap-3 empty:hidden -ml-2\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\">\u00a0<\/div>\n<\/div>\n<\/div><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-11\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-11\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Do the watches have a drop sensor?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-11\" id=\"bde-faq-100-11\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>There are many watches on the market that claim to offer reliable fall detection based on motion sensors. However, the reality is often different, as a fall is very difficult to detect. Here are some examples:<\/p>\n<ul>\n<li><strong>Dizziness<\/strong>The watch wearer slides slowly to the floor and supports himself partially, e.g. on a chair.<\/li>\n<li><strong>Stumble<\/strong>A person trips over the edge of the carpet and falls to the floor.<\/li>\n<li><strong>Unintentional movements<\/strong>The watch wearer slaps the table with his hand.<\/li>\n<\/ul>\n<p>Such scenarios are difficult to recognise clearly. All <strong>B and R models<\/strong> from JAMES have a fall sensor, but this only works to a limited extent. It can happen that the sensor triggers too often or does not react if the impact is too low. You can switch the fall sensor on or off as required at any time via the JAMES app.<\/p>\n<p>The <strong>S model<\/strong> from JAMES offers an alternative solution: an integrated <strong>Inactivity sensor<\/strong>. This signals an alarm if the clock is not moved for a certain time (e.g. 15 minutes - 8 time levels can be set).<\/p>\n<p>At JAMES, we are constantly working to improve fall detection. However, we know from experience that the <strong>Best security<\/strong> is achieved, <strong>if the watch is worn regularly<\/strong>. In most emergencies - whether it's a fall, fear or danger - help is then just a push of a button away!<\/p>\n<p>\u00a0<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-12\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-12\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">How long does the battery last?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-12\" id=\"bde-faq-100-12\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>The battery lasts for approx. three to four days. However, we recommend charging the watch for approx. 30 minutes every day.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-13\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-13\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">What should I do if my JAMES watch is not charging properly?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-13\" id=\"bde-faq-100-13\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>The JAMES emergency watches have sensitive charging contacts. To ensure full functionality of the battery charging process, the watch's charging contacts should be cleaned regularly.<\/p>\n<p>Replacement charging cables can be purchased at any time from our <a href=\"https:\/\/james.care\/en\/wizard\/\">Online shop<\/a> can be reordered.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-14\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-14\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">How do I clean my JAMES product?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-14\" id=\"bde-faq-100-14\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>The <strong>JAMES products<\/strong> should be regularly wiped with a glasses or microfibre cloth to remove everyday traces of use such as dust or fingerprints. A damp cloth can also be used to clean coarser dirt. We also recommend special screen cleaning cloths, which are available from electronics retailers.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-15\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-15\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">Is the use of the app and web portal required?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-15\" id=\"bde-faq-100-15\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>No, you can <strong>Use JAMES even without the app and web portal<\/strong>as you are also informed about alarms and positions by phone call and text message. However, both the <strong>App<\/strong> as well as the <strong>Web portal more user convenience<\/strong>The clock's status and the option to make settings.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-16\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-16\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">How can I make changes to the clock?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-16\" id=\"bde-faq-100-16\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>You can make changes either in the <strong>JAMES web portal<\/strong> or in the <strong>JAMES app<\/strong> make. The JAMES app is available for <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ilogs.james.helperapp&amp;hl=de_AT&amp;gl=US\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Android<\/a>- and <a href=\"https:\/\/apps.apple.com\/at\/app\/james-app\/id1437780136\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Apple<\/a>-devices is available free of charge in the respective app store. You can access the web portal <a href=\"https:\/\/james.ilogs.care\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">here<\/a>.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-17\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-17\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">What about software updates?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-17\" id=\"bde-faq-100-17\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Software updates are carried out automatically by the server. If the <strong>JAMES emergency watch<\/strong> is sufficiently charged, the updates are installed automatically.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-18\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-18\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">What should I do if a part of my JAMES product does not work or has been lost?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-18\" id=\"bde-faq-100-18\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Should a component of your <strong>JAMES product<\/strong> be defective or missing, please contact our <a href=\"https:\/\/james.care\/en\/support\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><strong>JAMES support<\/strong><\/a>.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-19\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-19\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">How is your user data backed up?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-19\" id=\"bde-faq-100-19\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>At <strong>JAMES<\/strong> DATA PROTECTION is a top priority for us. All data is transmitted using secure encryption technology. As a user, you can rest assured that the <strong>JAMES emergency watches<\/strong> can be used carefree.<\/p>\n<p>Behind <strong>JAMES<\/strong> stands the Austrian IT expert <strong>ilogs healthcare<\/strong>. As an Austrian company, the <strong>ilogs healthcare<\/strong> strictly in accordance with the applicable General Data Protection Regulation (GDPR). If, after cancelling your subscription, you decide not to continue using the <strong>JAMES emergency watch<\/strong> all your personal data will be reliably deleted. In addition, the data protection measures are regularly reviewed and updated by experienced data protection experts.<\/p>\n<p>\u00a0<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-20\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-20\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">How do repairs work?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-20\" id=\"bde-faq-100-20\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Should a repair or return be necessary, you can contact the <strong>JAMES customer support<\/strong> either by telephone or by e-mail. The team of experts will check the problem and decide on the next steps. In the event of technical faults, these will be rectified promptly within the company, if possible, and the product will then be returned to you.<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n      <div class=\"bde-faq__item\">\n      <h3 class=\"bde-faq__title-tag\">\n       <button id=\"bde-faq-100-button-21\" aria-expanded=\"false\" aria-controls=\"bde-faq-100-21\" class=\"bde-faq__question js-faq-item\">\n          <span class=\"bde-faq__title\">How can I cancel my subscription?<\/span>\n                           <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--inactive\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-plus\" viewbox=\"0 0 32 32\">\r\n<path d=\"M31 12h-11v-11c0-0.552-0.448-1-1-1h-6c-0.552 0-1 0.448-1 1v11h-11c-0.552 0-1 0.448-1 1v6c0 0.552 0.448 1 1 1h11v11c0 0.552 0.448 1 1 1h6c0.552 0 1-0.448 1-1v-11h11c0.552 0 1-0.448 1-1v-6c0-0.552-0.448-1-1-1z\"\/>\r\n<\/svg>\n                            <\/div>\n         \t  <div aria-hidden=\"true\" class=\"bde-faq__icon bde-faq__icon--active\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\"><!-- Font Awesome Free 5.15.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) --><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"\/><\/svg>\n                            <\/div>\n                  <\/button>\n      <\/h3>\n      <div role=\"region\" aria-labelledby=\"bde-faq-100-button-21\" id=\"bde-faq-100-21\" class=\"bde-faq__answer\">\n        <div class=\"bde-faq__answer-content\">\n            <div class=\"breakdance-rich-text-styles\"><p>Your tariff <strong>Can be terminated at any time<\/strong> be cancelled. Depending on your payment method (monthly or annual), no further charges will be made after cancellation. Cancellation is free of charge and does not incur any additional fees.<\/p>\n<p>At the <strong>annual tariff<\/strong> it should be noted that a <strong>Cancellation at least 5 days before the end of the year<\/strong> otherwise the tariff will be automatically extended for a further year.<\/p>\n<p>The cancellation must be made in writing. Please send us an email for this purpose to: <strong><a rel=\"noopener\">support@ilogs.care<\/a><\/strong>Alternatively, you can send us a letter of cancellation by post.<\/p>\n<p>ilogs healthcare<br \/>JAMES support<br \/>Kroneplatz 1<br \/>A - 9020 Klagenfurt<br \/><br \/><\/p>\n<p>\u00a0<\/p><\/div>\n\n                    <\/div>\n      <\/div>\n    <\/div>\n  \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Werden technische Vorkenntnisse vorausgesetzt? Nein, die Nutzung der JAMES-Notrufuhren setzt keine technischen Vorkenntnisse voraus.Dank der altersfreundlichen Software kann die Uhr nach ihrer Aktivierung sofort in Betrieb genommen werden. Die Funktionen sind \u00fcbersichtlich und leicht verst\u00e4ndlich gestaltet. Einrichtung durch Angeh\u00f6rige oder autorisierte Personen empfohlenBevor Senioren mit JAMES starten, empfiehlt es sich jedoch, die Uhr von Angeh\u00f6rigen, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":37586,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"breakdance_blank_canvas","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-37588","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/37588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/comments?post=37588"}],"version-history":[{"count":0,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/37588\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/37586"}],"wp:attachment":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/media?parent=37588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}