{"id":35917,"date":"2023-12-06T14:14:06","date_gmt":"2023-12-06T13:14:06","guid":{"rendered":"https:\/\/james.care\/?page_id=35917"},"modified":"2026-04-09T15:46:16","modified_gmt":"2026-04-09T13:46:16","slug":"hilfe","status":"publish","type":"page","link":"https:\/\/james.care\/en\/hilfe\/","title":{"rendered":"JAMES Help Centre (incl. FAQ)"},"content":{"rendered":"<section class=\"bde-section-35917-122 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-35917-162 bde-heading\">\nHelp Centre\n<\/h1><div class=\"bde-columns-35917-114 bde-columns\"><div class=\"bde-column-35917-119 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-35917-148 bde-text\">\n<strong>Your central point of contact for all questions relating to JAMES emergency call watches.<\/strong><br><br>In the JAMES Help Centre you will find quick and easy support for all JAMES emergency call watches - from setup and activation to functions and settings to daily use.our Help Centre consists of three areas that will help you step by step:<br><ul><li><strong>JAMES Chat<\/strong> - Immediate answers from our AI, around the clock.<\/li><li><strong>Knowledge database<\/strong>\u00a0- All instructions, FAQs and manuals clearly organised in one place.<\/li><li><strong>Support &amp; Tickets <\/strong> - If your question has not been answered, our team will help you personally - by ticket, e-mail or telephone.<\/li><br>We are constantly expanding our knowledge database so that you can always find the right solution quickly.<\/ul>\n<\/div>\n<\/div><div class=\"bde-column-35917-115 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-35917-149 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-35917-117 bde-rich-text breakdance-rich-text-styles\">\n<p data-start=\"70\" data-end=\"227\"><strong data-start=\"70\" data-end=\"109\">Our telephone support hours:<\/strong><\/p>\n<p data-start=\"70\" data-end=\"227\"><strong>Monday, Tuesday <br \/><\/strong><strong>&amp; Thursday:\u00a0 \u00a0 \u00a0 <\/strong>8.00-12.00\u2502 13.00-16.30<strong><br \/>Wednesday:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/strong>8.00-<strong>11.00 <\/strong>\u2502 13.00-16.30<strong><br \/>Friday:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/strong>8.00-12.00 \u2502 13.00-15.00\u00a0<\/p>\n<p data-start=\"229\" data-end=\"338\">You can find the support telephone number for your country at the top left of the page and in the <a href=\"https:\/\/james.care\/en\/kontakt\/\">Contact<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><div class=\"bde-div-35917-167 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-icon-35917-169 bde-icon\">\n\n    \n            <div class=\"bde-icon-icon breakdance-icon-atom\" >\n    \n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"icon-bubbles\" viewbox=\"0 0 36 32\">\n<path d=\"M34 28.161c0 1.422 0.813 2.653 2 3.256v0.498c-0.332 0.045-0.671 0.070-1.016 0.070-2.125 0-4.042-0.892-5.398-2.321-0.819 0.218-1.688 0.336-2.587 0.336-4.971 0-9-3.582-9-8s4.029-8 9-8c4.971 0 9 3.582 9 8 0 1.73-0.618 3.331-1.667 4.64-0.213 0.463-0.333 0.979-0.333 1.522zM16 0c8.702 0 15.781 5.644 15.995 12.672-1.537-0.685-3.237-1.047-4.995-1.047-2.986 0-5.807 1.045-7.942 2.943-2.214 1.968-3.433 4.607-3.433 7.432 0 1.396 0.298 2.747 0.867 3.993-0.163 0.004-0.327 0.007-0.492 0.007-0.849 0-1.682-0.054-2.495-0.158-3.437 3.437-7.539 4.053-11.505 4.144v-0.841c2.142-1.049 4-2.961 4-5.145 0-0.305-0.024-0.604-0.068-0.897-3.619-2.383-5.932-6.024-5.932-10.103 0-7.18 7.163-13 16-13z\"\/>\n<\/svg>\n        \n        \n        \n            <\/div>\n    \n\n\n<\/div><h2 class=\"bde-heading-35917-168 bde-heading\">\nUse our<br>JAMES Chat\n<\/h2><a class=\"bde-container-link-35917-171 bde-container-link open-crisp-chat breakdance-link\" href=\"javascript:void(0)\" target=\"_self\" data-type=\"url\">\n  \n  \n\t\n\n\n\n<h4 class=\"bde-heading-35917-173 bde-heading\">\nOpen\n<\/h4>\n\n<\/a>\n<\/div><\/div>\n<\/section><section class=\"bde-section-35917-153 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h3 class=\"bde-heading-35917-179 bde-heading\">\nJAMES Knowledge Centre - Instructions &amp; FAQs\n<\/h3><div class=\"bde-rich-text-35917-161 bde-rich-text breakdance-rich-text-styles\">\n<p>At <strong data-start=\"465\" data-end=\"489\">JAMES Knowledge Centre<\/strong> you will find all instructions, frequently asked questions (FAQs) and current manuals for your JAMES emergency call watches in one central location. Whether it's about set-up, activation or daily use - you'll find the answers you need quickly and clearly here.<br data-start=\"760\" data-end=\"763\" \/>Our knowledge centre is constantly being expanded so that you can always find the right information.<\/p>\n<\/div><div class=\"bde-button-35917-155 bde-button\">\n    \n                                    \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--primary bde-button__button\" href=\"https:\/\/help.james.care\/\" target=\"_blank\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">To the JAMES knowledge centre<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Hilfe-Center Ihre zentrale Anlaufstelle f\u00fcr alle Fragen rund um die JAMES Notrufuhren.Im JAMES Hilfe-Center finden Sie schnell und einfach Unterst\u00fctzung zu allen JAMES Notrufuhren \u2013 von der Einrichtung und Aktivierung \u00fcber Funktionen und Einstellungen bis zur t\u00e4glichen Nutzung.Unser Hilfe-Center besteht aus drei Bereichen, die Ihnen Schritt f\u00fcr Schritt weiterhelfen:JAMES Chat \u2013 Sofortige Antworten von unserer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-35917","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/35917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/comments?post=35917"}],"version-history":[{"count":15,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/35917\/revisions"}],"predecessor-version":[{"id":209597,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/35917\/revisions\/209597"}],"wp:attachment":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/media?parent=35917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}