{"id":35325,"date":"2023-11-27T11:37:46","date_gmt":"2023-11-27T10:37:46","guid":{"rendered":"https:\/\/myjames.shop\/?page_id=35325"},"modified":"2024-12-09T11:24:11","modified_gmt":"2024-12-09T10:24:11","slug":"rufzentralen","status":"publish","type":"page","link":"https:\/\/james.care\/en\/rufzentralen\/","title":{"rendered":"JAMES for call centres"},"content":{"rendered":"
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\nJAMES for call centres\n<\/h1>
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New opportunities for you and your mobile customers<\/strong><\/p>\n

JAMES<\/strong> enables you to offer younger and more agile senior citizens security in their everyday lives at all times. The JAMES emergency watch<\/strong> connects your customers with your call centre service - whether at home or on the move. Are you interested? Please send us an enquiry!<\/p>\n<\/div><\/div>\n<\/section>

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\nFact check\n<\/h2>
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    \n \n \n \n\n<\/svg>\n <\/span>\n \n 91% of people want to live at home for as long as possible.\n <\/span>\n <\/div>\n \n <\/li>\n\n \n \n
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    \n \n \n <\/svg>\n <\/span>\n \n Modern emergency call devices in the form of smartwatches are more widely accepted than conventional radio fingers.\n <\/span>\n <\/div>\n \n <\/li>\n\n \n \n
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    \n \n \n <\/svg>\n <\/span>\n \n The average age of call centre customers is usually over 75 years\n <\/span>\n <\/div>\n \n <\/li>\n\n \n \n
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    \n \n \n <\/svg>\n <\/span>\n \n More than 50% of people over the age of 65 live alone.\n <\/span>\n <\/div>\n \n <\/li>\n\n <\/ul>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/section>
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    New business models<\/h2>\n

    Many professional call centres already offer a wide range of services. With JAMES<\/strong> the following new areas can be covered:<\/p>\n

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    \nMobile emergency call\n<\/h3>
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    The stationary home emergency call is unsuitable for many - especially active senior citizens. On the one hand, many older people are still agile and frequently out and about. On the other hand, the existing end devices often have a restrictive and stigmatising effect. With the elegant JAMES emergency watches<\/strong> your organisation can address new target groups and expand existing services.<\/p>\n<\/div>\n<\/div>

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    \nTeleCare\n<\/h3>
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    With JAMES<\/strong> new TeleCare services are opening up.
    This can be a regular video call on the JAMES tablet<\/strong> This could be directly on the customer's premises or the monitoring of important vital signs, which can be conveniently recorded at home. In addition, medication intake can be partially transferred to the person concerned (e.g. via a reminder function on the tablet or with video support). Therapeutic games and other applications on the tablet can also be a useful addition to care.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/section>

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    \nJAMES web portals\n<\/h2>
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    For the Professional use of the JAMES platform<\/strong> the web portal offers extensive options for your organisation. The admin portal serves as a central tool and includes functions such as user, role and authorisation management as well as device management. The connection of third-party systems, such as call centre solutions or external databases, is also managed here.<\/p>\n

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    \nAdmin portal\n<\/h3>
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      \n User administration\n <\/div>\n\n <\/li>\n\n \n \n \n
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      \n Organisation management
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      \n Role & rights management\n <\/div>\n\n <\/li>\n\n \n \n \n
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      \n Device & SIM management
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      \nCall centre portal\n<\/h3>
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        \n Alarm handling\n <\/div>\n\n <\/li>\n\n \n \n \n
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        \n Position queries\n <\/div>\n\n <\/li>\n\n \n \n \n
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        \n Video & voice communication\n <\/div>\n\n <\/li>\n\n \n \n \n
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        \n Alarm history\n <\/div>\n\n <\/li>\n\n <\/ul>\n\n<\/div>\n<\/div><\/div>
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        \nCareCentre portal\n<\/h3>
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          \n Medical history & diagnosis\n <\/div>\n\n <\/li>\n\n \n \n \n
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          \n Overview of live vital measurements\n <\/div>\n\n <\/li>\n\n \n \n \n
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          \n Recognition of deviations\n <\/div>\n\n <\/li>\n\n \n \n \n
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          \n Intervention protocols\n <\/div>\n\n <\/li>\n\n \n \n \n
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          \n Absence management\n <\/div>\n\n <\/li>\n\n \n \n \n
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          \n Document storage\n <\/div>\n\n <\/li>\n\n <\/ul>\n\n<\/div>\n<\/div>
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          \nCommunity portal\n<\/h3>
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            \n Networking of assisted persons\n <\/div>\n\n <\/li>\n\n \n \n \n
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            \n Formation of interest groups
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            \n Calendar of events\n <\/div>\n\n <\/li>\n\n \n \n \n
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            \n Video & voice communication\n <\/div>\n\n <\/li>\n\n <\/ul>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/section><\/div>","protected":false},"excerpt":{"rendered":"

            JAMES f\u00fcr Rufzentralen Neue Chancen f\u00fcr Sie und Ihre mobilen Kunden JAMES erm\u00f6glicht es Ihnen, auch j\u00fcngeren und agileren Senioren in ihrem Alltag jederzeit Sicherheit zu bieten. Die JAMES-Notrufuhr verbindet Ihre Kunden mit Ihrem Rufzentralen-Service \u2013 egal, ob zu Hause oder unterwegs. Haben Sie Interesse? Senden Sie uns gerne eine Anfrage! Faktencheck 91% der Menschen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-35325","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/35325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/comments?post=35325"}],"version-history":[{"count":0,"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/pages\/35325\/revisions"}],"wp:attachment":[{"href":"https:\/\/james.care\/en\/wp-json\/wp\/v2\/media?parent=35325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}