{"id":21843,"date":"2022-11-22T14:59:43","date_gmt":"2022-11-22T13:59:43","guid":{"rendered":"https:\/\/myjames.shop\/?page_id=21843"},"modified":"2026-08-18T10:03:10","modified_gmt":"2026-08-18T08:03:10","slug":"allgemeine-geschaeftsbedingungen-agb","status":"publish","type":"page","link":"https:\/\/james.care\/en\/allgemeine-geschaeftsbedingungen-agb\/","title":{"rendered":"General Terms and Conditions (GTC) for private customers"},"content":{"rendered":"
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\nGeneral terms and conditions\n<\/h1>
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\nfor private customers (B2C)\n<\/h4>\n<\/div>
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\n \n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n\n \n General Terms and Conditions for Business Partners (B2B)<\/span>\n\n \n \n <\/a>\n\n \n\n\n<\/div>\n<\/div><\/div>
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Datum: 01.07.2026<\/p>\n

The company ilogs healthcare GmbH (hereinafter referred to as \u201eILOGS\u201c) operates the virtual shop james.care<\/a><\/p>\n

Firmensitz: Klagenfurt am W\u00f6rthersee, \u00d6sterreich <\/strong><\/p>\n

ilogs healthcare GmbH
Crown Square 1
9020 Klagenfurt<\/p>\n

Legal form:<\/strong> GmbH<\/p>\n

Customer service:<\/strong> Zeiten und Kontakte siehe online unter:\u00a0 james.care\/kontakt<\/p>\n

Phone:<\/strong> +43 (0) 463 305 003<\/p>\n

Web:<\/strong> james.care<\/a><\/p>\n

E-mail:<\/strong> support@ilogs.care<\/u><\/p>\n

Managing Director:<\/strong> Dr Walter Liebhart<\/p>\n

Tel:<\/strong> +43 (0) 463 305 003<\/p>\n

E-mail:<\/strong> office@ilogs.care<\/u><\/p>\n

Company register no.:<\/strong> 481242i<\/p>\n

Company Register Court:<\/strong> Klagenfurt Regional Court<\/p>\n

Competent tax office:<\/strong> Klagenfurt Tax Office (FA57) UID no:<\/strong> ATU72724778<\/p>\n

Supervisory authority:<\/strong> Municipality of the City of Klagenfurt<\/p>\n

Place of performance:<\/strong> 9020 Klagenfurt, Krone Platz 1<\/p>\n

Place of performance for our collection shops:<\/strong> the respective location<\/p>\n

Commercial regulations:<\/strong> Trade regulations (www.ris.bka.gv.at<\/a>)<\/a><\/p>\n

Voluntary Code of Conduct:<\/strong> (<\/a>www.guetezeichen.at<\/a>)<\/a><\/p>\n

Trade designation:<\/strong> IT<\/p>\n

Object of the company:<\/strong> Trade in software solutions for the social and health care sector<\/p>\n

Media owner, editor, publisher:<\/strong> ilogs healthcare GmbH<\/p>\n

For information, data and complaints, please contact: support@ilogs.care<\/u><\/p>\n<\/div>

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1 ALLGEMEIN<\/h2>\n\n

(2) All deliveries and services provided by ilogs to customers are exclusively based on the following General Terms and Conditions in the version valid at the time of the order.<\/p>\n\n

 <\/p>\n\n

General terms and conditions of any kind whatsoever that are in conflict with these terms and conditions shall be deemed not to have been included and shall be legally invalid.<\/p>\n\n

 <\/p>\n\n

1.1 G\u00dcLTIGKEIT<\/h3>\n\n

Ist der Kauf f\u00fcr den Kunden ein Handelsgesch\u00e4ft (B2B), so gelten die Allgemeinen Gesch\u00e4ftsbedingungen f\u00fcr Gesch\u00e4ftskunden (B2B) unter: ilogs.care<\/u><\/p>\n\n

 <\/p>\n\n

The contractual partner within the scope of the following GTC for countries of the EU and the United Kingdom (UK) is ilogs healthcare GmbH (hereinafter referred to as \u201cILOGS\u201d), Krone Platz 1, 9020 Klagenfurt, Austria and the CUSTOMER.<\/p>\n\n

The contractual partner for customers from Switzerland is ilogs healthcare GmbH<\/p>\n\n

HRB: CHE-467.567.318<\/p>\n\n

UID: CHE-467.567.318<\/p>\n\n

Chamerstrasse 172, 6300 Zug, Switzerland<\/p>\n\n

Managing Director: Daniel Schwab<\/p>\n\n

Tel: +41 44797358 - 9<\/p>\n\n

Mail: office-ch@ilogs.care<\/u>, support-ch@ilogs.care<\/u><\/p>\n\n

All deliveries and services that ILOGS provides for CUSTOMERS from the online shop or stationary trade are provided exclusively on the basis of the following General Terms and Conditions for Private Customers in the version valid at the time of the order.<\/p>\n\n

These GTC apply to ILOGS CUSTOMERS who have purchased JAMES products (hardware and tariffs) directly from ILOGS. If JAMES products have been purchased from third party sales partners, the contractual terms and conditions of the sales partners shall apply.<\/p>\n\n

 <\/p>\n\n

General terms and conditions of any kind whatsoever that are in conflict with these terms and conditions shall be deemed not to have been included and shall be legally invalid.<\/p>\n\n

1.2 BEGRIFFSERKL\u00c4RUNG<\/h3>\n\n

Erkl\u00e4rung der Begriffe, welche in diesen AGB verwendet werden. a) KUNDE: K\u00e4ufer der JAMES Produkte und Services.<\/p>\n\n

    \n\n
  1. BETREUTER: verwendet die JAMES Produkte und Services z.B. tr\u00e4gt die JAMES Uhr.<\/li>\n\n
  2. KONTAKT: hat Einsicht auf einzelne BETREUTEN Daten und kann Alarme und Warnungen empfangen, wenn von KUNDE freigegeben. z.B.: Familienmitglieder der BETREUTEN.<\/li>\n\n
  3. NOTRUFGER\u00c4T: Dies kann z.B. eine Uhr, ein Tracker, eine Smartphone App oder andere in Zukunft von ILOGS angebotene Alarmierungsger\u00e4te sein.<\/li>\n\n
  4. WEB-PORTAL: Web-Anwendung zur Administration und Monitoring der BETREUTEN, Services und NOTRUFGER\u00c4TE.<\/li>\n\n
  5. JAMES APP: Anwendung f\u00fcr Smartphone zur Administration und Monitoring der BETREUTEN, Services und NOTRUFGER\u00c4TE.<\/li>\n\n
  6. JAMES Support: Kundendienst von ILOGS. Support Kontaktdaten finden Sie auf unserer Webpage james.care.<\/li>\n\n
  7. TARIF: Fortlaufende Kosten f\u00fcr Leistungen.<\/li>\n\n
  8. 24\/7 RUFZENTRALE: Optional kann eine 24\/7 Rufbereitschaft vereinbart werden, welche bei Ausl\u00f6sen eines Alarms auf dem NOTRUFGER\u00c4T immer verf\u00fcgbar ist. Diese wird durch einen Partner von ILOGS bereitgestellt und muss extra bestellt werden.<\/li>\n\n<\/ol>\n\n

    1.3 GEGENSTAND<\/h3>\n\n

    The General Terms and Conditions for Private Customers apply to the sale and delivery of goods and the provision of services by ILOGS. By signing the purchase contract or clicking on the checkbox in the shopping basket before placing the order, the CUSTOMER agrees to these General Terms and Conditions and is bound by them.<\/p>\n\n

    Our range of offers is non-binding. The order placed by the customer who is of full legal capacity (persons over the age of 18) constitutes an offer to conclude a purchase contract. The confirmation of receipt of the order subsequently sent by us within the meaning of \u00a7 10 para. 2 ECG does not in itself constitute acceptance of the offer. The purchase contract is only concluded as soon as we deliver the ordered goods, by sending a second e-mail as confirmation of the contract or by other acceptance of the customer's offer. All offers on our website are subject to change, non-binding and (unless otherwise stated) only available while stocks last.<\/p>\n\n

    1.4 VERTRAGSSPRACHE<\/h3>\n\n

    The content of the contract, all other information, customer service, data information and complaint handling are offered in German and English.<\/p>\n\n

    2 BESTELLUNG, LIEFERUNG und VERRECHNUNG<\/h2>\n\n

    2.1 BESTELLVORGANG\/KAUF<\/h3>\n\n

    Eine Bestellung kann \u00fcber verschiedene Kan\u00e4le erfolgen (z.B. Webshop, Kaufvertrag etc.). Die Bestellung gilt als angenommen, wenn sie von ILOGS schriftlich best\u00e4tigt wird oder die Ware ausgeliefert wird. Der Kauf ist ab diesem Zeitpunkt verbindlich. Wenn Sie das erste Mal einen Kauf get\u00e4tigt haben, werden Sie durch den Bezahlvorgang automatisch als neuer KUNDE registriert und per E-Mail dar\u00fcber informiert. F\u00fcr bereits registrierte KUNDEN gen\u00fcgt bei weiteren Bestellungen die Eingabe des im Zuge der Erstregistrierung festgelegten Logins. Ihre Daten werden verschl\u00fcsselt \u00fcbertragen.<\/p>\n\n

    2.2 TERMS OF DELIVERY<\/h3>\n\n

    Orders are dispatched by a forwarding agent specified by ILOGS. Shipping costs will be charged to the CUSTOMER if applicable. Deliveries are made to the delivery address provided by the CUSTOMER.<\/p>\n\n

    The delivery time of goods marked as \"immediately available\" is within 10 working days. The delivery period begins with the sending of the contract confirmation by e-mail. In any case, we deliver within the statutory period of 30 calendar days. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.<\/p>\n\n

    In the event of delays in delivery for which ILOGS is not responsible (force majeure, fault of third parties, etc.), the delivery period will be extended accordingly. The CUSTOMER will be informed immediately. If the causes of the delay last longer than 4 weeks after conclusion of the contract, either party is entitled to withdraw from the contract.<\/p>\n\n

    Delivery time for goods labelled as \u201cnot in stock\u201d:<\/p>\n\n

    Waren die im elektronischen Katalog als \u201cnicht vorr\u00e4tig\u201d gekennzeichnet wurden sind zum momentanen Zeitpunkt nicht lagernd und wurden bzw. werden nach Bestellungseingang von unserem Einkauf nachbestellt. Der KUNDE wird nach der Bestellung eines solchen als \u201cnicht vorr\u00e4tig\u201d gekennzeichneten Artikels von unserem JAMES Support gesondert per Mail \u00fcber die Lieferzeit informiert. Wenn der KUNDE im Vorfeld \u00fcber die Lieferzeit informiert werden m\u00f6chte, so kann er diese bei unserem JAMES Support, unter Angabe der Artikelnummer erfragen.<\/p>\n\n

    2.3 VERSANDKOSTEN<\/h3>\n\n

    For the applicable shipping costs per country please refer to the Shipping<\/a>- <\/a>& Retourenseite<\/a>.<\/a><\/p>\n\n

    2.4 TRANSPORTSCH\u00c4DEN<\/h3>\n\n

    If goods are delivered with obvious damage to the packaging or contents, the CUSTOMER must immediately complain to the carrier concerned and refuse acceptance, without prejudice to his warranty rights. ILOGS must be informed immediately of the damage via the respective local contact details so that ILOGS can protect any rights against the shipper. <\/p>\n\n

    2.5 TARIFE<\/h3>\n\n

    The TARIFFS are limited to the respective selected term (year, month, etc.) and are automatically extended by the respective selected period until cancellation is expressly declared by one of the contracting parties in accordance with point 2.8. In the event of cancellation before expiry of the selected TARIFF, the remaining amount will not be refunded<\/p>\n\n

     <\/p>\n\n

    The payment frequency of a TARIFF can be changed to another payment frequency at the end of the month subject to a monthly notice period.<\/p>\n\n

     <\/p>\n\n

    In the event of a tariff extension or tariff changeover, the CUSTOMER shall enter into the tariff agreement valid at that time. <\/p>\n\n