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No, the use of the JAMES emergency watches do not require any prior technical knowledge. Due to the age-friendly software, the clock can be put into operation immediately after its activation. The functions are clearly laid out and easy to understand.
Before seniors with JAMES However, in order to be able to start the watch, it is recommended to have it set up by relatives / authorised persons or ILOGS beforehand. The setup includes, for example, the activation of the ROAMING SIM card, the WLAN access (if available), personalisations (display, enabling or disabling various functions, etc.) and the addition of contacts to the alarm chain.
The JAMES emergency watches are oriented towards senior citizens and people of all ages in need of care. In addition, the clock can be adapted to the individual needs and life situations (nursing home, dementia mode, etc.) of the clock wearer.
No, the JAMES emergency watches do not require a WLAN connection. Primarily, the clock works via the integrated SIM card.
If you do not have mobile phone reception at home, the S6 model offers the option of sending the alarm via WLAN. WLAN (WiFi) must be available in the house for this.
Yes! The clocks do not require a mobile phone / smartphone for set-up or operation. Only the helpers can use the JAMES APP to change settings on the clock or to query certain values.
No! The James emergency watches have special SIM cards installed to achieve the best possible network coverage.
As a rule, a roaming SIM card is used (area code: +46 ....), which can connect to almost all networks in Europe. The SIM card is also monitored by the James team.
Any number of helpers are possible in the alarm chain. They can also use the APP to locate or view information.
The watches are protected against splash water. Most models can also be immersed in clear water for a few minutes. Lye, salt water or chlorine can damage the watch.
We therefore recommend that you also take off the watch when showering and place it within easy reach when needed.
There are many watches on the market that claim to have good fall detection based on acceleration detection. Unfortunately, the reality is different, because it is very difficult to detect a fall. Here are a few examples:
The watch wearer becomes dizzy and slowly slides to the ground; she is still partly propping herself up on a chair
Someone trips over the edge of the carpet and falls to the floor.
The watch wearer slaps the table with his hand.
It is very difficult to detect these falls well. All JAMES B and R models have a fall sensor, but it only works to a limited extent. It can happen that the camber sensor triggers too often or does not trigger because the "impact" was too low. You are welcome to switch the fall sensor on or off via the APP.
The JAMES S model offers a completely different option due to the built-in inactivity sensor. This means that the watch reports an alarm when it reaches a certain time (e.g. 15 minutes - 8 levels are adjustable) is not moved.
At JAMES we are working on better fall detection, but we know from experience that the best safety is achieved when the watch is worn. In the majority of emergency situations (no matter whether it is a fall, fear, imminent danger, etc.). help is just a push of a button away!
The battery lasts approximately three to four days. However, we recommend charging the watch daily (approx. 30 minutes).
The JAMES emergency watches have sensitive charging contacts. To maintain the full functionality of the battery charging process, the charging contacts on the watch should be cleaned at regular intervals.
Replacement charging cables can be ordered from our online shop at any time.
The JAMES products should be regularly cleaned with a spectacle cloth or microfibre cloth to remove everyday traces of use, such as dust or fingerprints. If the screen is more heavily soiled, a damp cloth can also be used for cleaning. In addition, special screen cleaning cloths are recommended, which can be purchased in electronics stores.
No. You can JAMES even without App and Portal as you are additionally informed about alarms / positions by call and SMS. However, both the App as well as the Web portal more user comfort, provides an overview of the status of the watch and enables settings to be made.
Software updates are carried out automatically by the server. If the JAMES Emergency Call Supply sufficiently charged, updates are installed automatically.
Should a component of your JAMES Products be defective or missing, please contact our JAMES Support.
At JAMES DATA PROTECTION is a top priority for us. All data is transferred using secure encryption techniques. As a user, you do not have to worry about this - the JAMES emergency watches can be used without any worries.
Behind JAMES stands the Austrian IT expert ilogs healthcare. As an Austrian company, the ilogs healthcare strictly to the applicable data protection regulation (DSGVO). If, after cancelling your subscription, you decide against the further use of the JAMES Emergency Call Supply all your personal data will be reliably deleted. In addition, the data protection precautions are regularly monitored and adjusted by sound data protection experts.
Should the need for repair or return exist, the JAMES customer support either by telephone or by e-mail. The team of experts then decides on the further course of action according to the problem at hand. In the case of technical defects, these are promptly rectified in the company, if possible, and the product is then returned to the owners.
The tariff Can be terminated at any time i.e. depending on your payment method (monthly or yearly), no new billing will be initiated after cancellation. Cancellation is free of charge and does not incur any additional costs.
The annual tariff can be Cancelled up to 5 days before the end of the year otherwise it is automatically extended by 1 year.
The cancellation must be made in writing. Please send us an email for this purpose to: support@ilogs.care
Alternatively, you can send us a letter of cancellation by post.
JAMES simply works! Our explanatory videos show you the content of the Emergency supply B6how to use them and which functions are possible.
Our Help Centre provides quick answers to all questions about the JAMES products, their ordering and purchasing process as well as their activation and use. We are constantly trying to expand the question database. Should your question not have been included, our Support team about your contact.
Monday to Thursday from 08:00 to 17:00 Clock.
Friday from 08:00 to 14:00 Clock.
