Note on checking your emergency supply

Please check the functionality of your watch regularly as follows: Possible problems: No mobile phone network is available: The watch displays an "x" on the left above the time. No contact with...

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Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...

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General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....

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Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.

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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.

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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy.

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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...

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What can I do if I have entered an incorrect delivery address?

If you have already placed your order, it is unfortunately not possible to change the delivery address at a later date. Depending on whether the order can still be cancelled, you have various options: The order...

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