Note on checking your emergency supply

Please check the functionality of your watch regularly as follows: Possible problems: No mobile phone network is available: The watch displays an "x" on the left above the time. No contact with...

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Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...

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General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....

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Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.

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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.

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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy.

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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...

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What can I do if I have entered an incorrect delivery address?

If you have already placed your order, it is unfortunately not possible to change the delivery address at a later date. Depending on whether the order can still be cancelled, you have various options: The order...

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Why were not all ordered items delivered?

We are sorry if your order was not delivered in full once. Please check with us first if the order is delivered in several packages and if a package [...]

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