Order You can now JAMES Emergency Call Supply.

What shipping options are available?

Shipping & Delivery

  • We currently deliver to Austria and Germany. The JAMES Packages will be linked to the Austrian Post and Mail Boxes Etc. delivered.
  • Please give us some time to prepare your order for shipping. We usually ship orders within 48 hours, but some orders may take a little longer.
  • The delivery time of your product always depends on the length of the respective postal route. Within Austria and Germany, however, delivery is relatively fast.
  • If your parcel has already been sent but has not yet arrived at your address, please first check whether the parcel has been delivered in your neighbourhood. If this is not the case and the shipping status has not changed for five days, please contact us. Contact

Austria

We will ship your package within 3 business days. After the shipping date, your order will arrive within the next 2-5 working days.

Shipping costs: € 4,90.

Europe

We will ship your package within 3 business days. After the shipping date, your order will arrive within the next 2-5 working days.

Shipping costs: € 8,-.

Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...
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General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....
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Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...
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