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Note on checking your emergency supply

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Please check the functionality of your clock regularly as follows:

Possible problems that may arise:

  • No mobile phone network is available: The clock displays an "x" on the left above the time.
  • No contact with the JAMES app: "Last contact" more than 15 minutes.
  • Calling the clock is not possible.
  • Triggering a test alarm is not possible.

Solution: 

  1. Switch the clock off and then on again: To do this, briefly press the button on the clock several times until you reach the blue "switch off" symbol.
  2. Then press the button longer until the clock switches off.
  3. Then switch the clock on again by pressing and holding the button for a few seconds.
  4. Check if there is still a problem.
  5. If you still have a problem, please contact us at +43 463 305 003.

Activating the clock with a voucher

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...
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General

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....
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Refunds

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.
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Complaint

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.
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Revocation

For full details of our cancellation and returns policy, please see our cancellation policy. 
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How does a return work?

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...
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