Complaint

Please check the functionality of your watch regularly as follows: Possible problems: No mobile phone network is available: The watch displays an "x" on the left above the time. No contact with...

Select watch In the emergency call watch configurator, first select your emergency call watch including your desired purchase/rental variant. You will then be taken to the selection of your emergency call tariff. If you want to purchase your watch at a later...

Is prior technical knowledge required? No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation....

How long does a refund take? Your purchase amount will be refunded within 14 days of receipt of your return - always according to the original method of payment, you will receive a confirmation from us by e-mail.

Your product is defective or damaged? We are sorry. Please contact us so that we can quickly check your complaint and take further steps.

For full details of our cancellation and returns policy, please see our cancellation policy. 

After receiving the items, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after the fourteen-day period has expired. The purchase amount...

If you have already placed your order, it is unfortunately not possible to change the delivery address at a later date. Depending on whether the order can still be cancelled, you have various options: The order...

We are sorry if your order was not delivered in full once. Please check with us first if the order is delivered in several packages and if a package [...]

Shipping & delivery We currently deliver to Austria and Germany. JAMES parcels are delivered by Österreichische Post AG and Mail Boxes Etc. Please give us some time to prepare your order for...