No, no prior technical knowledge is required to use the JAMES emergency watches.
Thanks to the age-friendly software, the clock can be put into operation immediately after activation. The functions are clearly laid out and easy to understand.

Installation by relatives or authorised persons recommended
However, before senior citizens start using JAMES, it is advisable to have the watch set up by relatives, authorised persons or the company ILOGS. This set-up includes:

• Activation of the roaming SIM card
• Setting up WLAN access (if available)
• Personalisations (display, activation or deactivation of certain functions)
• Adding contacts to the alarm chain

Depending on the country and application, JAMES uses SIM cards from a wide range of network providers. The most common network providers per country are

• Austria, Germany, most EU countries:
  JAMES almost exclusively uses SIM cards from the Swedish provider TELE2. This allows the emergency call centre in these countries to connect to the strongest available network, regardless of the provider. The dialling code for these TELE2 SIM cards is: +46.

• Switzerland:
  In Switzerland, SIM cards from the SWISSCOM for use. The excellent network coverage and reliability make SWISSCOM the first choice. All JAMES emergency watches of the Galaxy model (Samsung) are supplied with eSIM cards from the Swiss company SWISSCOM. The dialling code is: +41.

The JAMES emergency watches are aimed at senior citizens and people in need of care of all ages. In addition, the clock can be customised to the wearer's individual needs and living situations, e.g. for use in a care home or in dementia mode.

No, the JAMES emergency watches do not require a WLAN connection. Primarily, the clock works via the integrated SIM card.
However, if you do not have mobile phone reception at home, the model S6 the option of sending alarms via WLAN. The prerequisite for this is an available WLAN network (WiFi) in the house.

Yes, the JAMES emergency watches work independently of a mobile phone or smartphone. The clock can be set up or operated directly.
Only the relatives can use the JAMES app on their mobile phone to make settings on the watch or call up certain values.

No, the JAMES emergency watches are equipped with specially selected SIM cards to ensure optimum network coverage. As a rule, a roaming SIM card with the area code +46 (Sweden), which can connect to almost all mobile phone networks throughout Europe. These SIM cards are actively monitored by the JAMES team to ensure trouble-free operation.

The JAMES emergency watches are used with a Swedish roaming SIM card with the area code +46 supplied. This SIM card is supported in most mobile phone networks in the following countries:

• Germany, Austria, Switzerland, Liechtenstein, Belgium, Netherlands, Luxembourg, Italy, Spain, Portugal, France, United Kingdom, Ireland
• Sweden, Norway, Finland, Denmark, Iceland
• Slovenia, Croatia, Hungary, Poland, Czech Republic, Slovakia, Bulgaria, Estonia, Latvia, Lithuania, Romania, Greece, Malta, Cyprus

Yes, in the alarm chain up to 10 relatives or helpers be stored as users. They also have the option of using the JAMES app to perform the localisation or view information.

The watches are protected against splashing water. Most models can also be briefly immersed in clear water. However, alkaline solutions, salt water or chlorine can damage the watch.
We therefore recommend removing the watch when showering and placing it within easy reach so that you can reach it quickly if necessary.

1. Calibration of the clock:
   The clock should first be calibrated. The best way to do this is to place the clock in the open air. In the JAMES app or on the web portal, you can then click on the "Calibration" Press . Alternatively, the clock can be calibrated by checking the position several times in succession.
   
   
2. Technologies for localisation:
   The watch uses various technologies for localisation, depending on which are available. Please note, however, that GPS usually does not work indoors (e.g. in buildings). In such cases, the watch may provide an inaccurate position.
   
   
3. Use WLAN for better localisation:
   If you have Wi-Fi at home, you can use it for more precise localisation. To do this, proceed as follows:

There are many watches on the market that claim to offer reliable fall detection based on motion sensors. However, the reality is often different, as a fall is very difficult to detect. Here are some examples:

• DizzinessThe watch wearer slides slowly to the floor and supports himself partially, e.g. on a chair.
• StumbleA person trips over the edge of the carpet and falls to the floor.
• Unintentional movementsThe watch wearer slaps the table with his hand.

Such scenarios are difficult to recognise clearly. All B and R models from JAMES have a fall sensor, but this only works to a limited extent. It can happen that the sensor triggers too often or does not react if the impact is too low. You can switch the fall sensor on or off as required at any time via the JAMES app.

The S model from JAMES offers an alternative solution: an integrated Inactivity sensor. This signals an alarm if the clock is not moved for a certain time (e.g. 15 minutes - 8 time levels can be set).

At JAMES, we are constantly working to improve fall detection. However, we know from experience that the Best security is achieved, if the watch is worn regularly. In most emergencies - whether it's a fall, fear or danger - help is then just a push of a button away!

The battery lasts for approx. three to four days. However, we recommend charging the watch for approx. 30 minutes every day.

The JAMES emergency watches have sensitive charging contacts. To ensure full functionality of the battery charging process, the watch's charging contacts should be cleaned regularly.

Replacement charging cables can be purchased at any time from our Online shop can be reordered.

The JAMES products should be regularly wiped with a glasses or microfibre cloth to remove everyday traces of use such as dust or fingerprints. A damp cloth can also be used to clean coarser dirt. We also recommend special screen cleaning cloths, which are available from electronics retailers.

No, you can Use JAMES even without the app and web portalas you are also informed about alarms and positions by phone call and text message. However, both the App as well as the Web portal more user convenienceThe clock's status and the option to make settings.

You can make changes either in the JAMES web portal or in the JAMES app make. The JAMES app is available for Android- and Apple-devices is available free of charge in the respective app store. You can access the web portal here.

Software updates are carried out automatically by the server. If the JAMES emergency watch is sufficiently charged, the updates are installed automatically.

Should a component of your JAMES product be defective or missing, please contact our JAMES support.

At JAMES DATA PROTECTION is a top priority for us. All data is transmitted using secure encryption technology. As a user, you can rest assured that the JAMES emergency watches can be used carefree.

Behind JAMES stands the Austrian IT expert ilogs healthcare. As an Austrian company, the ilogs healthcare strictly in accordance with the applicable General Data Protection Regulation (GDPR). If, after cancelling your subscription, you decide not to continue using the JAMES emergency watch all your personal data will be reliably deleted. In addition, the data protection measures are regularly reviewed and updated by experienced data protection experts.

Should a repair or return be necessary, you can contact the JAMES customer support either by telephone or by e-mail. The team of experts will check the problem and decide on the next steps. In the event of technical faults, these will be rectified promptly within the company, if possible, and the product will then be returned to you.

Your tariff Can be terminated at any time be cancelled. Depending on your payment method (monthly or annual), no further charges will be made after cancellation. Cancellation is free of charge and does not incur any additional fees.

At the annual tariff it should be noted that a Cancellation at least 5 days before the end of the year otherwise the tariff will be automatically extended for a further year.

The cancellation must be made in writing. Please send us an email for this purpose to: support@ilogs.careAlternatively, you can send us a letter of cancellation by post.

ilogs healthcare
JAMES support
Kroneplatz 1
A - 9020 Klagenfurt