The emergency watch that saves lives.
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About James
© 2024 ilogs healthcare GmbH
The JAMES emergency watch is basically suitable for anyone who is worried about not being able to call for help in an emergency. It is particularly aimed at senior citizens and single people or people in need of care of all ages. The focus of the watch is to inform relatives or the emergency services quickly and easily. In addition, it can be individually adapted to the wearer's needs, e.g. in the case of dementia or for use in a care home.
Yes, the JAMES emergency watch works independently of a mobile phone or smartphone.
Yes, after purchasing and activating the watch, it can be tested free of charge for one month.
Please note: If the watch is activated at the time of purchase, the delivery time also counts towards this test period.
An emergency call is triggered by pressing and holding the emergency call button on your JAMES watch for at least three seconds.
The watch then emits an acoustic signal, giving you the option of cancelling an unintentional alarm by pressing the button again. If the emergency call is not cancelled, the watch automatically starts calling your stored emergency contacts one after the other until a voice connection is established. At the same time, all emergency contacts are informed of the emergency by text message and receive your current location.
You can find out more in our illustrative video:
To the video tutorial
Yes, we recommend that you test the emergency call function of the JAMES emergency call watch once a month. This way you can ensure that everything is working properly and your safety is guaranteed.
Important: Always test the emergency call in consultation with one of your "helpers". If you use the "Emergency call centre" supplementary tariff, ideally you should carry out the test during the week during the day. Please avoid testing in the evening, at night, on public holidays or at weekends, as there are particularly many real emergencies at these times.
All JAMES emergency watches are supplied with a roaming SIM card with the dialling code +41 (Switzerland - Swisscom) or +46 (Sweden - Tele2). These SIM cards are supported in most mobile networks in the following countries:
No, the JAMES emergency watch can only be used by one person at a time.
However, up to 10 helpers can be stored in the alarm chain.
Yes, up to 10 relatives or helpers can be stored in the alarm chain. They also have the option of using the JAMES app to locate the vehicle or view information.
As the watches were developed for everyday use, all models are protected against splash water. Most JAMES watches can also be immersed in clear water for short periods. Our premium models already have IP68 certification and are therefore waterproof.
However, alkaline solutions, salt water or chlorine can always damage the watch, regardless of its water resistance. We therefore recommend removing the watch when showering and placing it within easy reach so that you can reach it quickly if necessary.
Yes, all JAMES B and R models are equipped with a fall sensor. However, it is important to know that, for technical reasons, the fall detection of all emergency watches on the market cannot yet guarantee 100% reliable detection of all types of falls. It is also important that the watches do not trigger a (false) alarm every time they are hit.
Examples of different types of falls:
How does the camber sensor work?
Manual alarm triggering:
In most cases, wearers can trigger the alarm manually after a fall. As most people are not unconscious after a fall or only lose consciousness for a short time, this is a reliable way of calling for help.
Note:
It is important that the watch is always worn! In most emergencies - whether a fall, fear or danger - help is then just a push of a button away!
Depending on the model, the JAMES emergency watch offers a battery life of around two to four days. In comparison, the Galaxy models have a shorter battery life. Details can be found in the comparison table: To the model comparison
The battery life depends on various factors, such as the connection quality to the mobile network and individual usage behaviour. In general, we recommend charging the watch for around 30 minutes a day and checking the battery level before putting it on.
Vital signs are usually measured manually by the wearer of the watch. An automated measurement can also be carried out as an option. This must be entered by the assistant.
What vital signs are measured?
The type of vital data that can be measured depends on the respective model of the JAMES watch:
All models: Steps and heart rate
B models: In addition, blood pressure, oxygen saturation and temperature (note: the values are purely for information and not for medical monitoring)
By flexibly adjusting the measurement intervals, you can optimise vital data recording to suit your needs.
JAMES emergency watches are available throughout Europe. However, there are only a few dealers where the watches can be viewed on site.
However, to give you the opportunity to test the watch without obligation, we offer a free trial month. If you are not satisfied, you can return the watch free of charge after the trial period.
No, no prior technical knowledge is required to use the JAMES emergency watches.
Thanks to its user-friendliness, the watch is ready for use immediately after activation. The functions are clearly laid out and easy to understand. JAMES was specially developed for older people who do not need a classic smartwatch with numerous additional functions.
No, the JAMES emergency watch does not require a WLAN connection. The watch works primarily via the integrated SIM card.
No, it doesn't have to. The JAMES emergency watch works independently of a mobile phone or smartphone. The watch can be set up and operated directly.
The JAMES app only offers additional convenience for relatives: they can use it to make settings on the watch or conveniently call up certain values, such as the location.
The watch uses various technologies for localisation and selects the best option depending on availability.
Improved localisation in the home:
Please note that GPS does not usually work indoors (e.g. in buildings). In such cases, the watch may display an inaccurate position.
We recommend the JAMES Locator to optimise localisation.
It is plugged into a central socket in the home. The Locator can unleash the full potential of your JAMES emergency call unit and offers additional functions such as
Click here for the JAMES Locator.
You can also use your own WLAN for better localisation in the house.
Proceed as follows:
Then query the position of the emergency call unit again to check the localisation.
Improved localisation outdoors:
Outdoors, i.e. with a clear view of the sky, the watch should usually determine a precise GPS position after a short time (approx. 2-3 minutes). However, if a satisfactory position is not found after several requests, please contact our support team. Normally, the GPS positioning of the watch is automatic and reliable.
Software updates are carried out automatically by the server. The prerequisite for this is that the JAMES emergency power supply is sufficiently charged. In this case, the updates are installed automatically.
The basic tariff is necessary for the JAMES watch to work.
Your advantage:
The basic tariff already includes a Europe-wide roaming SIM card - that means no extra effort for you!
The tariff also includes:
With the "Emergency call centre" supplementary tariff, you can add maximum security and convenience to the basic tariff. A professional emergency call centre manned 24/7 guarantees that a JAMES helper responds reliably to every alarm. If no relative takes over the alarm, the centre will respond immediately and provide the necessary support - at any time of day and even on public holidays!
The JAMES emergency watches use roaming SIM cards with the prefix +41 (Switzerland - Swisscom) or +46 (Sweden - Tele2), which means that the watches automatically connect to the strongest available network in supported countries.
There are no additional costs for an alarm from the watch. Neither for the SIM card in the watch nor for the caller (helper).
For a normal call (not an alarm) from a helper to the clock, there are no additional costs for +46 (Sweden).
When calling from the EU to the watch's +41 (Switzerland) SIM card, you can additional charges may apply. This depends on your specific tariff. Some include minutes for international calls, others charge per minute.
No, the JAMES emergency watches are equipped with specially selected SIM cards to ensure optimum network coverage. As a rule, a roaming SIM card from the Swedish provider TELE2 with the area code +46 (Sweden), which can connect to almost all mobile phone networks throughout Europe. These SIM cards are actively monitored by the JAMES team to ensure trouble-free operation.
No, you can Use JAMES even without the app and web portalas you are also informed about alarms and positions by phone call and text message. However, both the App as well as the Web portal more user convenienceThe clock's status and the option to make settings.
The JAMES app is primarily used to conveniently manage and monitor the emergency watch. It offers relatives and helpers an overview of the status of the watch and the option of making settings conveniently.
Important: Ordinary helpers do not need the app to respond in an emergency.
For relatives, however, the free app is a practical tool for using various functions of the watch, such as location queries or customising alarm contacts. The app is available for Android, iOS and also via a browser (web portal), thus ensuring maximum flexibility.
To use the JAMES app, all you need is a smartphone with an up-to-date iOS or Android operating system. As soon as this is available, you can download the app free of charge from the AppStore or Google PlayStore download (search for James App).
Downloading and using the JAMES app is free of charge.
Yes, the JAMES app also works abroad, as long as you have a stable internet connection. So you can also see how your loved ones are doing on holiday or on trips.
To keep your JAMES emergency call unit clean and functional, clean it regularly as follows:
Bracelet and watch case:
Ideally, clean both with lukewarm water and a soft cloth. Then dry everything thoroughly with a lint-free cloth, preferably made of microfibre, before putting the watch back on.
Important:
This care keeps your JAMES emergency watch in optimum condition and comfortable to wear.
If your JAMES emergency watch is not charging properly, you can try the following steps:
If the problem persists, please contact the Customer service or redeem directly online "Help ticket". Replacement charging cables can be purchased at any time from our Online shop can be reordered.
If a component of your JAMES product is defective or lost, please contact our customer service immediately. JAMES support. Our team will be happy to help you and quickly find a suitable solution.
Broken watches" are products that do not function properly due to production faults or material defects - provided that the damage was not caused by your own fault. Please note that normal signs of use such as display scratches or wear and tear on the strap are not covered by the warranty and will therefore not be replaced.
Should a repair or return be necessary, please contact us by telephone or by E-mail to our JAMES customer support. Our team will examine your case and decide how to proceed. If possible, technical faults will be rectified in our company as quickly as possible.
Data protection is a top priority at JAMES. All your data is transmitted securely using modern encryption technology. As a user, you don't have to worry - JAMES emergency watches can be used without hesitation.
JAMES is backed by the Austrian IT company ilogs healthcare, a market leader in modern e-health software. As an Austrian company, ilogs healthcare strictly adheres to the General Data Protection Regulation (GDPR). For example, if you stop using the JAMES emergency watch after cancelling your subscription, your personal data will be reliably deleted. In addition, our data protection measures are regularly reviewed and optimised by experienced experts.
We do our best to prepare the JAMES watch as quickly as possible after you place your order so that it is ready for delivery. iis dispatched within 48 hours.
In case of very high demand, delivery may unfortunately be delayed.
The current delivery time is between 3 and a maximum of 10 working days.
Our gift for you:
As delivery times cannot always be accurately predicted, JAMES will give you the first month as a trial period. Your tariff only starts after this trial month has expired - the delivery time is already included. This means that your account will not be debited in the event of high demand and you can try out the JAMES watch at your leisure.
If your parcel has already been sent but has not yet arrived, please first check whether it may have been left with a neighbour. If this is not the case and the dispatch status has not changed for more than five days, please contact our Support. We will be happy to help you.
Unfortunately, the delivery address cannot be changed independently once the order has been placed. Please contact our customer service immediately by e-mail Support. They will take care of your request and change the delivery address for you accordingly.
We are sorry if your order has not been delivered in full. Please check first whether several parcels have been dispatched and whether a parcel is still on its way. In some cases, an item may not be available immediately or may take longer to process. However, we always endeavour to send all products together. If you have any questions, please do not hesitate to contact us.
After receiving your order, you can return undamaged items free of charge within 14 days. Unfortunately, it is no longer possible to return items after this period has expired.
The purchase amount will then be refunded to you within 14 days of receipt of the parcel.
Proceed as follows when returning goods:
Your purchase amount will be refunded within 14 days of receipt of your return - always via the original payment method used. As soon as your return has been processed, you will receive a confirmation by e-mail.