No, no prior technical knowledge is required to use the JAMES emergency call watches. Thanks to the age-friendly software, the watch can be put into operation immediately after activation. The functions are clearly laid out and easy to understand.
Before seniors with JAMES However, in order to be able to start the watch, it is recommended to have it set up by relatives / authorised persons or ILOGS beforehand. The setup includes, for example, the activation of the ROAMING SIM card, the WLAN access (if available), personalisations (display, enabling or disabling various functions, etc.) and the addition of contacts to the alarm chain.
The JAMES emergency watches are oriented towards senior citizens and people of all ages in need of care. In addition, the clock can be adapted to the individual needs and life situations (nursing home, dementia mode, etc.) of the clock wearer.
No, the JAMES emergency watches do not require a WLAN connection. The clock works primarily via the integrated SIM card. If the user does not have mobile phone reception at home, the S6 can be connected via a WLAN connection.
No! The JAMES emergency call watches work autonomously and do not require a mobile phone. The watches have the JAMEs SIM card for telephony already built in.
No. In order to ensure that the watch functions perfectly, the watch already contains a JAMES-SIM card permanently installed.
No, the clock can only have one user at a time. However, any number of helpers are possible in the alarm chain.
The watches are splash-proof and can withstand the occasional shower. However, complete immersion in water should be avoided.
Yes, the B models have a simple camber sensor installed. However, this is not always reliable - please read our information on the subject of camber.
The battery lasts approximately three to four days. However, we recommend charging the watch daily (approx. 30 minutes).
Pro Tip: Plug the watch into the charging station overnight or charge it briefly during breakfast.
The JAMES products (in this case the JAMES emergency call watches / emergency call bracelet) have sensitive charging contacts. To maintain the full functionality of the battery charging process, the charging contacts should be cleaned at regular intervals.
The JAMES products should be regularly cleaned with a spectacle cloth or microfibre cloth to remove everyday traces of use, such as dust or fingerprints. If the screen is more heavily soiled, a damp cloth can also be used for cleaning. In addition, special screen cleaning cloths are recommended, which can be purchased in electronics stores.
No. You can JAMES even without App and Portal as you are additionally informed about alarms / positions by call and SMS. However, both the App as well as the Web portal more user comfort, provides an overview of the status of the watch and enables settings to be made.
Software updates are carried out automatically by the server. If the JAMES Emergency Call Supply sufficiently charged, updates are installed automatically.
Should a component of your JAMES Products be defective or missing, please contact our JAMES Support.
At JAMES DATA PROTECTION is a top priority for us. All data is transferred using secure encryption techniques. As a user, you do not have to worry about this - the JAMES emergency watches can be used without any worries.
Behind JAMES stands the Austrian IT expert ilogs healthcare. As an Austrian company, the ilogs healthcare strictly to the applicable data protection regulation (DSGVO). If, after cancelling your subscription, you decide against the further use of the JAMES Emergency Call Supply all your personal data will be reliably deleted. In addition, the data protection precautions are regularly monitored and adjusted by sound data protection experts.
Should the need for repair or return exist, the JAMES customer support either by telephone or by e-mail. The team of experts then decides on the further course of action according to the problem at hand. In the case of technical defects, these are promptly rectified in the company, if possible, and the product is then returned to the owners.